Customer Service Rep

Job description

We know that a company’s success starts with its employees. We also know that individual’s success starts with the right career opportunity. As a Customer Service agent, you will respond to customer inquiries regarding their accounts, assists in resolving issues and concerns. Our CS Agents maintain professional and courteous behavior to ensure positive image within the community served to promote customer satisfaction.

Our successful CS agents come from varying backgrounds- former dispatchers, bartenders, law enforcement, hotel front desk, military veterans, sales reps, college students, administrative professionals, retail managers, etc.

There’s never a dull moment in this service orientated position. Ideal candidate will be enthusiastic, detail-oriented, and well organized with great verbal and written communication skills.

What We Look For:

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Natural leaders who can guide customers through account management confidently and help any other team members in an “all hands-on deck environment”
• Friendliness, enthusiasm, reliability, with a positive “team player attitude
• A genuine interest in providing an exceptional customer experience

Key Responsibilities:

• Answer all customer inquiries in a timely and professional manner
• Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile
• Document and update customer records based on interactions
• Provide feedback to management and leadership to ensure quick progression.
• Maintain a positive representation of the company and associated brands at all times

Job Type: Full-time

Pay: $750.00 - $900.00 per week

Experience level:

• No experience needed
• Under 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Relocate:

• Bronx, NY: Relocate before starting work (Required)

Work Location: In person