French/English Customer Service Rep

French/English Customer Service Rep needs 1+ years’ experience

French/English Customer Service Rep requires:

 English - $17.50 pay rate $29.23 Bill rate------------- French Speaking - $20.00

 High school diploma

• 1+ year(s) of experience working in Customer Service, hospitality or call center environment

• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice

• Strong verbal and written communication skills

• Demonstrated listening and comprehension skills

• A clear team player with strong interpersonal skills

• Ability to maintain composure when dealing with difficult customer situations

• Excellent time management skills – must be able to prioritize tasks efficiently

• Strong PC skills including MS Office; Word and Excel

• Ability to navigate information systems and intern

 SAP

 Prior optical industry

French/English Customer Service Rep duties:

 Answers incoming calls and processes orders.

• Resolves customer complaints, troubleshoots issues to determine best path for resolution.

• Correctly documents customer interactions and tracks call types.

• Maintains support service levels and upholds Customer Service standards.

• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

• Takes inbound phone calls for up-to 90% of assigned shift.

• Performs all other duties as assigned.