Customer Service Rep Bil L1-2

Mission Statement

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company's mission by excelling at our three corporate priorities - safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Core Responsibilities

• Required to work Part-Time as a Customer Service Representative.
• Required to work at the Customer Operations Call Center in Brooklyn at 30 Flatbush Avenue.
• Required bilingual in English along with Mandarin, Cantonese, and/or Korean.
• Take multiple calls throughout your work day, assisting customers with all inquiries including electric and/or gas emergencies, billing explanation.
• Utilize various computer based systems to access customer accounts and input transactions.
• Analyze customer accounts to address any billing inquires.

Required Education/Experience

• High School Diploma/GED

Relevant Work Experience

• Must be able to respond to direction and work as a member of a team, using PC-based information systems in order to retrieve information to analyze customer accounts. Required
• Must have the ability to interact with customers over the phone, as well as other avenues of contact, in a responsive, productive, and professional manner. Required
• Will need to provide outstanding service in every customer encounter and be an effective communicator. Required
• Proficient bilingual in Korean, Mandarin, and/or Cantonese. Required
• Bilingual candidates must pass a language performance test. Required

Licenses & Certifications

• Other: n/a

Physical Demands

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Work rotating shifts, including nights, midnights, weekends and holidays

Technical Difficulty Statement

• For technical issues, please contact us at careerconnect@coned.com

Equal Opportunity Employer

• Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.