Customer Service Representative

Position Summary

Position Summary

Various duties include, order entry, order management, scheduling, price inquires, professional phone & email communication, specification coordination, expediting, demand forecasting, Customer Service escalation, problem solving, project management, and other tasks as assigned by the Division Customer Service Supervisor & Manager..

Responsibilities

Responsibilities

• Customer Service Representative, experienced position.
• After an initial training period, the job will include contact with internal and external customers via phone, fax and email.
• Escalation management, communication and resolution skills
• Work with cross functional teams to satisfy the customer.

Qualifications

Qualifications

• High school diploma is required.
• Proven order management skills
• Candidates must have excellent written and oral communication skills; self motivated behavior and the ability to work in a team environment.
• Computer skills including a working knowledge of Microsoft Office (Word and Excel), working knowledge of the MSS
• Advanced knowledge of excel (pivot tables, vlookups)

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).