Customer Service Representative

JOB DESCRIPTION

Job Title: Customer Service Representative (CSR) – Full-Time

Reports To: Banking Center Manager

Prepared Date: February 27, 2024

Approved By: Human Resources

SUMMARY:

Handles all phases of teller operations, savings, demand deposits and loan payments. Requires extensive knowledge of bank operations. Relieves management of some routine duties. Exercises independent judgement in most instances requiring minimal supervision.

ESSENTIAL DUTIES AND REPSONSIBILITIES (including, but not limited to):

• Handles customer transactions quickly, accurately and efficiently and adjusts speed to differences in customer traffic and flow.
• Cashes checks for customers
• Receives deposits and disburses withdrawals from checking and savings accounts
• Accepts payments
• Issues cashier’s checks
• Balances all transactions
• Opens new deposit accounts
• Knows and follows all policies and procedures in completing transactions, minimizing operational errors and maintaining a proper workflow
• Has a basic understanding of the consumer products and services offered by First State Bank
• Presents a neat and professional appearance
• Maintains a neat and orderly work area.
• Applicant must be customer oriented and willing to follow the strict guidelines of Customer Service at FSB.
• Will include other duties as assigned including First State Bank’s Standard of Performance

QUALIFICATIONS & EXPERIENCE

High School diploma or equivalent

Strong interpersonal skills

Job Type: Full-time

Pay: From $15.00 per hour

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Retail Associates & Cashiers: 1 year (Preferred)

Work Location: In person