Customer Service Representative

We’re seeking a positive, personable Customer Service Representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, and a positive work environment, and can’t wait to get started!

$18 - 20 hourly

• Communicate frequent customer suggestions to the team to troubleshoot
• Interact with the sales lead to maintain and improve service and product knowledge
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries

• Assist in the day-to-day management of Resident and Landlord needs.
• On-site property visits to ensure homes are being maintained.
• Exude impeccable follow-up skills in a fast-paced environment.
• Organize company charity events.
• Promote management company on social media.
• Respond to Resident and Landlord inquiries promptly and professionally. Must be detail-oriented to manage large influx of emails.
• Coordinate property maintenance, repairs, and inspections.
• Prepare and audit property management agreements and leases.
• Assist with the leasing process, including advertising and processing applications.
• Collaborate with the property management team to optimize property performance. Visionary is a must but more importantly, implementation.
• Other administrative and operational duties as assigned.

• Previous work in a customer-facing position
• Display strong communication skills, active listening skills, and personal skills
• High school graduate, G.E.D. recipient, or equivalent

Our goal is to provide unparalleled levels of service and integrity to quality landlords and residents. We believe treating residents and landlords with the respect they deserve will result in better retention and improved care of the property. We are a growing company and seek team members who are invested in our company's mission.