Customer Service Representative

As a Customer Service Representative I, you'll be at the forefront of customer interaction, handling inquiries and orders with a focus on providing top-notch service. You'll follow established procedures to answer questions or direct calls to the right team. Most queries will revolve around order status, product details, account information, pricing, and general product or service inquiries. You'll have the support of accessible supervision to ensure you can confidently and efficiently carry out your essential tasks.

A. Essential Functions

1. Professionally provide information to customers in response to inquiries about products and services, and ensure issues are resolved promptly and thoroughly. Answer multiple phone lines; check and return voicemail and email promptly.

2. Maintain product knowledge, familiarity with products and catalog, and memorization of part numbers, ODs, etc.

3. Verify customer pricing on orders against company issued quotations. Request and implement part numbers and special pricing into Oracle. Coordinate orders and ship dates with various departments and keep track of and follow-up on all late orders.

4. Other duties include, but are not limited to, filing, research, selling product, running Oracle reports, invoicing assistance, sending product information and invoicing, and processing debit memos, comply with approval measures set in place by Inside Sales Manager and VP of Sales for RMAs and credits.

5. Defuse customer conflicts through excellent communication and troubleshooting skills and refer any unresolved customer grievances to Inside Sales leads and managers or designated departments for further investigation.

B. Additional Job Responsibilities

1. Occasionally participate in customer events.

2. Attend weekly/monthly meetings as assigned or required.

3. Fill-in for receptionist when necessary.

4. Provide support and assistance to assigned Outside Area Manager(s).

C. Minimum Qualifications

1. High School Diploma or an equivalent combination of education, training, and experience

2. Strong computer literacy; experience with Word, Excel, Explorer, etc.

3. Typing and 10-key proficiency

4. Strong sense of organization and follow through

5. Self-motivated, driven, and ambitiously pursues the activities required to complete daily workload and responsibilities, strong ability to multi-task.

D. Additional Preferred Qualifications

1. Bachelor’s Degree

2. Experience using Oracle

3. Foreign language experience

4. Previous Customer Service experience in a retail (face-to-face), call center, or office environment

Job Type: Full-time

Pay: $22.16 - $32.12 per hour

Expected hours: 40 per week

Experience level:

• 1 year

Shift:

• 8 hour shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Work Location: Hybrid remote in Bothell, WA 98021