Customer Service Representative

Job Title: Customer Service Representative – Onsite – Everett, WA

Reports to: Customer Service Supervisor/ Customer Service Manager

Salary: $24.00 - $30.00

* Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Primary Responsibilities

• Answer calls in a timely and professional manner.
• Answer questions related to bills received by patients, insurance companies, and/or doctor’s offices.
• Process payments via the patient portal.
• Return patient calls received in voicemail from the previous days business.
• Update accounts with correct insurance information as appropriate.
• Monitors and responds to billing inquiry email boxes and responds appropriately.
• Provide patient estimates for upcoming procedures.
• Other duties as assigned.

Position Qualifications

• High School diploma or equivalent required.
• Two years’ experience in Customer Service or related healthcare experience preferred.
• Demonstrates strong organization skills, attention to detail, with timely follow through.
• Good judgment and problem-solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to accept constructive feedback and initiate appropriate actions to correct situations.
• Knowledge of HIPAA Privacy and Confidentiality Policies.
• Ability to stop and ask questions if uncertain about what is needed with certain situations.
• Ability to work with a positive attitude and be a team player.

Skills Requirements

• Must have prior Customer Service experience.
• Must demonstrate strong proficiency with Microsoft Office Word/Excel/Outlook, and payer portals.
• Must demonstrate ability to type 40+WPM required (alphanumeric & 10-key typing).
• Must demonstrate attention to detail in a deadline sensitive environment.
• Ability to read, analyze, and interpret certain documents, (i.e. EOB’s, statements).
• Ability to respond to common inquiries or complaints from customers, and/or clients.

Benefits: As an eligible employee, you will receive a competitive salary and optional benefits including medical, dental and vision insurance, short and long-term disability coverage, life insurance, retirement plans, paid time off and paid holidays.

Coronis Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.