Customer Service Counter Representative

Pacific Golf & Turf is Northwest’s premium supplier of John Deere and EZGO Golf Car products to Golf Course and Sports Turf facilities.  We are seeking a Customer Service Counter Representative at our Spokane Valley, Washington branch who has a commitment to Customer Service and an aptitude for sales.  We have an awesome opportunity for the right individual!  A successful candidate will be an outgoing and enthusiastic individual who enjoys working with customers and developing new customer relationships.  We are looking for someone that is a TEAM player who is honest, dependable, organized, motivated, hardworking and a self-starter for this position.  Come join our team!
General Duties/Responsibilities

• Provide excellent Customer Service for all associated product lines to customers calling or walking into the store.
• Fill parts requests for service technicians and sales staff
• Shipping and receiving duties.
• Warehouse responsibilities
• Use computerized inventory systems, parts libraries, and cad drawings to look up and process parts orders.
• Order parts from suppliers and communicate lead times.
• Participate in rolling inventory checks.
• Speak clearly and persuasively in a positive manner when interacting with customers.
• Must be willing to work 40 hours per week and longer hours as required to meet customer and seasonal demands.
• Assist in keeping parts department clean, including desk, warehouse, shipping receiving, etc.
• May perform additional duties as assigned by leadership.

Qualification Requirements

• 2 years of parts experience preferred.
• John Deere equipment parts experience preferred.
• Shipping / Receiving & warehouse experience a plus.
• Forklift experience preferred
• Excellent Customer Service skills required.
• Good organizational skills and ability to multi-task
• HS diploma, college degree a plus
• Successful candidates will have a positive attitude and enjoy being part of a team.
• Good computer skills are required.
• General office skills with a working knowledge of Microsoft Word & Excel, typing 45 wpm, and general knowledge of a 10-key calculator CRT/Data Entry.  
• Ability to lift weights of up to 50 pounds regularly and up to 75 pounds on occasion.
• Ability to solve practical problems and ability to read/interpret instructions furnished in written, oral, diagram or schedule form.

Wage: $18 - $21 per hour DOE
Job Type:  Full Time – Day Shift
Benefits packages are available, including medical, dental, vision, life, and disability coverages. Vacation, sick & holiday pay, in addition to a 401(k) Plan with a company match
 

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