Address
Form of work
SalaryThe Role
Book service appointments and do whatever is necessary to promote customer satisfaction.
Responsibilities
· Convert incoming customer calls into booked service appointments.
· Deliver call scripts with an authentic cadence; be clear, compelling and personable.
· Respond to customer requests, resolving issues and promoting the brand.
· Be professional and establish customer rapport, encouraging repeat business.
· Participate in training to boost booked calls and practice outbound calling.
· Adhere to the company’s plan for resolving customer complaints quickly and favorably.
· Maintain and update customer database with complete and accurate information.
Competencies for Success
· Develop a proven track record in Customer Service.
· IT competent; good typist and proficient with phone systems.
· Highly organized with exceptional follow-through abilities.
· Strong verbal and written communications.
· Ability to build trust and demonstrate empathy.
· Personality that blends well with a fast-paced, goal-driven environment.
· Competitive individual contributor who also loves to win as a team.
· Highly motivated, flexible and great attitude on life.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- Call center
- In-person
- Office
People with a criminal record are encouraged to apply
Ability to commute/relocate:
- Findlay, OH 45840: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
