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SalaryWe are New Jersey’s largest wine and spirits distributor looking for great people to join our team! If you are interested in joining a great company in the beverage industry, then come join our fun, family based culture.
Why You Will Love Allied Beverage Group
Industry Leader – We are New Jersey’s Largest Wine and Spirits Distributor
Culture – We may be a big corporation, but we are still family owned and we like to think that influences our work environment. We promote a culture based on trust, respect and collaboration
State of the Art Facility – We opened a brand-new corporate office and distribution center in Elizabeth, NJ in 2019
Your Continued Growth – Our company encourages our employees to reach high, live up to their potential, and advance in their careers. We offer over 4,000 professional development courses that employees can take at any time
Competitive Pay – Allied Beverage Group offers competitive pay commensurate with experience
Quality Benefits – Including Medical, Dental, Vision, 401K plan, Life Insurance, Long Term Disability, Flexible Spending Account, Employee Assistance Program, Pet Insurance Plan and more
Allied Perks! – Referral bonus, Associate recognition, discounts with several vendors and more
Overview
The Customer Service Representative acts as a liaison, providing effective Customer Service for all internal and external customers by using excellent, in-depth knowledge of company products and programs. Gives prompt reply to all phone and email correspondence. Focuses on “key customer accounts” and handles the maintenance on a more individualized basis. Communicates effectively with team members within the department and with other company personnel, as required to advance the service level. Immediate attention given to the resolution of discrepancy invoices.
Responsibilities
- Respond to incoming calls, emails and other sources of communication to ensure complete satisfaction. Supporting a 400 + salesforce and sales management team with a 7000 + customer base.
- Handles discrepancy invoices, issues credits to ensure invoice pricing is correct and retail incentive payments are complete.
- Provides product/service information and resolves any emerging problems that our customer accounts might face with accuracy and efficiency.
- Care and maintenance of Key Accounts. Fulfills needs in a quick and efficient manner.
Qualifications
- High School Diploma
- 3 to 5 years of experience in an office and service environment is mandatory.
- Must be proficient in Microsoft office, data entry, high call volume environment.
- Must be able to work in a team environment with flexibility (seasonal overtime hours would be one example).
- Should be adept in oral and written communication skills and have a professional demeanor.
- Should be a self starter with good organizational skills and the ability to time manage under pressure while maintaining a courteous approach with customers, co-workers, etc.
- Must have the ability to accurately interpret the price structure, to include deal levels and retail incentive programs (RIP) calculations.
Physical Requirements:
- This position involves 5-6 hours of sitting, walking to other parts of the building, bending, kneeling and reaching as well as vision (computer database entry and retrieval of information), hearing (use of telephone) and verbal communication with customers, suppliers and employees.
The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.
EEO Statement
Allied Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics.
