Customer Service Representative

Plug is a fast-growing STL Tech company that prides itself on delivering high-quality certified pre-owned tech to consumers around the world. We believe in sustainability and reducing electronic waste by providing reliable, top-notch devices at affordable prices. Our commitment to customer satisfaction has earned us a strong reputation in the industry, and we are now looking for a dedicated Customer Service Representative to continue providing exceptional support to our valued customers.

Position Details

• M-F, 9-5
• Location: 2000 Walton Road, St. Louis, MO 

Responsibilities and Duties

• Respond promptly to customer inquiries through various channels, including phone, and email, with a focus on providing accurate and friendly assistance.
• Guide customers through the purchasing process, addressing their questions about product features, specifications, pricing, and availability.
• Resolve customer issues and complaints with empathy, patience, and efficiency.
• Collaborate with other teams, such as marketing and warehouse, to ensure a seamless customer experience.
• Stay up-to-date with the latest tech products and company policies to offer accurate information and make product recommendations based on customers' needs.
• Strive to meet and exceed individual and team performance targets related to customer satisfaction, response time, and issue resolution.
• Provide feedback on improving workflow, efficiencies, and quality of work.

Qualifications and Skills

• 1-2 years experience in a Customer Service role, preferably in a tech-related industry.
• Strong attention to detail
• Strong written and verbal communication skills with a clear and professional phone demeanor.
• Team mindset -- meaning you understand how your work impacts all others, and vice versa
• Dedication to high quality work, with an eagerness to understand why we do what we do
• Excellent problem-solving skills and the ability to think critically in challenging situations.
• Eagerness to work with a fun and growing team

Company Benefits and Perks

• Weekly payday!
• Ample opportunity for over-time (though not required)
• Health, Dental, and Vision insurance available to all employees
• Paid breaks for all employees
• Paid time off for all employees
• Several opportunities for cross-training and moving up in the company (we are rapidly growing and would love it if you wanted to grow with us!)