Customer Service Representative

Who is EJ Welch?

EJ Welch serves a wide base of customers including flooring installers, commercial flooring contractors, and specialty retailers. We offer the widest assortment of flooring products providing a turn-key solution for any flooring project. With close to 10,000 in-stock items for immediate pick up or delivery, branch locations offer exceptional Customer Service, product knowledge, warehouse operations, and get our products where they need to go with a wide array of trusted carriers.

Why EJ Welch?

We are in significant growth mode, growing fast, with a strong acquisition pipeline. Our current footprint spans over 15 states, with over 10 warehouses, multiple branch locations, and amazing team members throughout!

The best part of our business is our people, those who work as part of our team, and those we serve. Apply now to join our amazing team and become part of an exciting growth opportunity!

What’s in it for you?

We offer great work-life balance with standard operating hours being Monday - Friday, all 1st shift. No weekend work required!

Competitive Benefits:

• Medical, Dental, Vision
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• 401K Retirement Savings Plan WITH Company Match
• Life, AD&D, and Disability
• Employee Assistance Program (EAP)
• Medicare Coordination Services

JOB SUMMARY:
The Customer Service Representative responsibilities will include answering incoming calls during assigned shift, assisting customers, and resolving issues on each call or email. The Customer Service Representative is also responsible for providing quality customer support in assisting customers by promptly receiving, recording, and filling orders for company products and assisting with product questions and resolving order related issues. All interactions are expected to be handled in a pleasant, courteous, consistent, and professional manner.

RESPONSIBILITIES: Essential functions include, but are not limited to:

- Answer calls promptly and efficiently ensuring that customers are satisfied on the first call.
- Resolve and provide solutions to any issues that arise on the phone.
- Maintain a positive, professional demeanor at all times.
- Input and process orders in a timely manner.
- Edit orders for price and product changes and log all call notes.
- Inform customers of unit price, shipping date, anticipated delays and any additional information required by the customer.
- Verify shipping order accuracy regarding quantity shipped and cross-reference shipping documents.
- Negotiate pricing on merchandise shipped in error to avoid company pick up.
- Arrange merchandise pickups for customers with the warehouse.
- Research and respond to questions concerning shipments and backorders in a timely manner.
- Navigate our internal computer system to look up customer information.
- Maintain up-to-date knowledge of the Company’s products and promotions.
- Perform other duties as assigned

MINIMUM REQUIREMENTS:
- High school diploma.
- Bilingual Spanish/English speaking preferred.
- At least 1 year of general office work experience.
- Ability to perform simple mathematic functions (calculate percentages, discounts, etc).
- Must be proficient in the use of computers, copiers, fax machines, software, and other office equipment.
- Must have excellent telephone technique, including ability to communicate with confidence with a clear, professional speaking voice.
- Ability to maintain composure in stressful situations.
- Must be detailed oriented, well organized and ability to multi-task and prioritize in a high-volume environment.
- Must be able to work independently or in a team environment.

EQUIPMENT AND MACHINES:
- Office equipment (computer, calculator, copier, telephone, fax machine, etc.)

WORKING CONDITIONS:
Office environment. Required to spend 80% of time on the telephone.

The applicant must pass pre-employment drug test and criminal background check after a confidential job offer is made.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer Support & Client Services Occupations: 1 year (Preferred)

Ability to Relocate:

• Earth City, MO 63045: Relocate before starting work (Required)

Work Location: In person