Customer Service Representative

CUSTOMER SERVICE REP

Location: Freeland, WA

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Responsible for promoting and selling Whidbey Telecom products and services, including voice communications, high-speed Internet, alarms & security systems, plus the latest consumer and entertainment technology. Customer Service Reps receive and make customer calls and engage with customers over chat for new service orders, service changes, cancellations, billing inquiries, general questions, trouble tickets, product updates, sales campaigns, and informational notices. This position offers the opportunity to engage with customers and act as an ambassador for the Company.

DUTIES WILL INCLUDE, BUT NOT NECESSARILY BE LIMITED TO:

• Deliver excellent Customer Service
• Conduct incoming and outgoing sales calls
• Interact with customers via online chat
• Demonstrate high level sales in a live face-to-face environment
• Sell technical products and solutions
• Navigate and utilize complex software billing programs
• Facilitate billing inquiries for existing customers
• Proactively participate in and recommend process improvements
• Operate as a positive team member
• Document and record customer information and inquiries using a computerized system
• Participate in special events as needed
• Other duties as assigned

MINIMUM REQUIREMENTS:

• Must have excellent people skills and enjoy helping others.
• High school diploma or equivalent
• 1 year of prior inside sales, in-person sales, call center, retail or marketing experience
• Excellent verbal and written communication skills
• Acute attention to detail
• Proficiency with Microsoft Office tools such as Word, Excel, and Outlook
• Computer literate with the ability to quickly learn software applications
• Candidate must speak and write fluently in English
• Must be able to work a hybrid schedule, if necessary
• Test results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company standards
• Pre-employment and ongoing drug screens required
• Must be eligible to work in the USA
• WA State driver’s license and insurable driving record
• Pass background check

Salary range - $18.00-$32.00 per hour

Salary ranges are based on available market data for the business sector and geographic location.

Benefits:

Our benefits are designed to help you move forward in your career. We offer a range of benefits and programs to meet employee needs, based on eligibility. They include:

Health, Dental, Vision, and Life Insurance

Paid Time Off

Paid holidays

Employee assistance program

401 (k) -Company matching

WT Employee service discount (if eligible)

Other Compensation

Job Type: Full-time

Pay: $18.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• inside sales, call center or retail: 1 year (Required)

Work Location: In person