Customer Service Representative

About Us:

Mercurio's Heating & Air Conditioning is a fast growing, heating, cooling, and electrical service company. With over 30years of operating history, we are one of the leading providers of HVAC services in Tacoma, Gig Harbor, Puyallup, and the surrounding areas. We provide top pay, medical insurance, 401k matching, paid holiday, sick leave and training.

Hours

This position is for 40 hours/week. Your schedule would be as follows:

• Tuesday – Friday : 10am-7pm
• Saturday: 7am-4pm
• You must have the ability to have flexibility with your schedule on occasion. If someone is out sick or on vacation, we may need you to help by altering your work hours temporarily. If we get busy, you may need to stay a little longer to finish up all of your work.

Starting Pay $19-21/hr, depending on experience

Responsibilities:

We are looking for a Customer Service Representative who excels at logistics and using their resources to quickly and efficiently do their daily work. This person is extremely detailed and organized, is able to shine under pressure, and works well with a variety of personalities. We place a lot of trust and power in the hands of our employees and we need someone who will be comfortable solving problems on their own.

The position includes the following duties:

• Own customer issues from start to finish
• Be one of several people who are responsible for owning our busy multi-line phone system and scheduling customer appointments as they call in for service, maintenance, install, or duct renovations on their furnaces, heat pumps, or air conditioners.
• Following up with customer leads from social media, chat, email, and text messages
• Calling customers who are due for appointments to get them scheduled
• Assisting with warranty processing & part replacement scheduling
• Dispatching
• Coordinating information and appointments for the sales department
• Other duties as assigned

Requirements:

• Skilled at data entry with accuracy and efficiency
• 1 year experience in an office Customer Service setting with any sort of heavy phone responsibilities
• Able to pass background and drug screening

Skills and Traits needed to excel in this position:

• Be a keen problem solver with the ability to think on your feet
• Be a self-starter who is comfortable taking initiative
• A positive personality is what we are looking for to match our company culture
• Punctuality and attendance are key to this position
• Excellent computer skills
• Willing to go above and beyond when needed for our customers
• Multitasking is an absolute necessity with an ability to prioritize tasks.
• The ability to work fast and accurately due to a large volume of work with many variables that change daily.
• The ability to remain calm and collected under stress.

Benefits:

• Medical insurance
• Vision Insurance
• Dental Insurance
• 401k matching
• Paid vacation & holidays
• Paid sick days

If you are interested in joining our company's team, please apply today. All contacts will be kept absolutely confidential. We're a drug free workplace and an equal opportunity employer.

Job Type: Full-time

Salary: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• office Customer Service: 1 year (Preferred)

Work Location: In person