Address
Form of workDescription:
• Provide first call resolution by responding accurately and courteously to member and provider inquiries regarding benefit interpretation, eligibility, accessing care through plan providers and other related issues under insurance plans.
• Document inquiries, complaints, and other data in computer database in an accurate, clear, and timely manner.
• Meet attendance and call quality standards.
• Perform all functions of the job with accuracy, attention to detail and within established timeframes.
• Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion
Skills:
Customer service, Bilingual, russian, vietnamese, mandarin, Inbound call, Customer support
Top Skills Details:
Customer service,Bilingual,russian,vietnamese,mandarin
Additional Skills & Qualifications:
Must Have:
2 years of call center Experience (can be retail but prefer call center or health care related)
Healthcare experience
Nice to Have:
Call Center healthcare experience (claims processing, insurance verification, talking to members and providers)
Disqualifiers: not being in WA State
Performance Metrics:
Call volume: 30 phone calls per rep per day on an average, 1200 – 1500 as a team
Best vs Average:
the Best prides themselves on their Customer Service, goes the extra mile, showing initiatives, suggesting new ways to improve process
First Day Expectations:
They will receive equipment the week before they start - they will receive a monitor, laptop, headset, mouse. Should also receive login information for computer and email.
Experience Level:
Intermediate Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
