Customer Service Representative

Are you ready to help patients and their families during a time of need?

For over 27 years now, HMP DME Services has been the premier provider of durable medical equipment to patients under hospice care. Our 24/7 delivery and service operation, based in Blue Springs, has grown and we need to add to our in-house Customer Service Team.

Job Description:

• Answer questions via phone, email, and fax, from Hospice Personnel, Nursing Homes and Patient Families.
• Enter, Confirm and Complete, sales orders, pickup orders, transfer orders and exchange orders.
• Track Serialized inventory using Excel spreadsheets.
• Assist in troubleshooting primary equipment with customers i.e. concentrators, nebulizers, suction equipment and wheelchairs.
• Create, organize, update and file patient folders/files.
• Interact/coordinate with company personnel to ensure that orders are dispatched correctly and on a timely basis.
• Communicate with company personnel, accounts and families regarding delivery and pickup status.
• Execute a variety of reporting and creation functions using proprietary software, MS Office, internet, and email.
• Communicate with Sales and all concerned departments on pricing, contracts and Customer Service issues.
• Be a positive, hard-working, fast-paced “Team Player”.

Job Requirements:

• High School Diploma
• Strong People Skills
• Excellent computer skills, Word, Excel
• Excellent verbal and written communication skills
• Must be a self-starter
• Must know how to use and set up standard DME equipment (will be trained)
• Basic knowledge in use of office machines
• Strong organization skills
• Basic 10-key and typing skills

Hours:

• Full-time or part-time position
• Day shift
• 5-day work week
• Must be willing to work both Saturday and Sunday

Benefits:

• Vision, dental, medical insurance
• Paid vacation
• Paid holidays
• 401(k) plan at 6 months with employer match

Pay:

• $14-15/hr; Commensurate with experience

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Every weekend

Work setting:

• In-person
• Office

Application Question(s):

• Are you available to work weekends? Both Saturday and Sunday.

Shift availability:

• Day Shift (Required)

Work Location: In person