Customer Service Representative

Rocket Pest Control is an out of this world company looking for the best Rocketeers to help us be the trusted choice in pest control!

Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to Customer Service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time: Non-Exempt

Work Week | Work Hours

Monday – Friday | Call Center Operations Hours: 7:30am – 6:00pm

Specialties / Licenses or Certifications

N/A

Our Position

The Customer Service Representative will provide world class Customer Service and sales support by responding to customers’ requests, courteously and professionally. The Customer Service Representative handles both inbound and outbound Customer Service-related calls, sets up call back services for current customer accounts, maintains current customer accounts, and documents all pertinent notes in each customer’s account.

Your Rewards

• 8 Company-paid Holidays (Full-Time Only)
• 10 Days of Paid-Time Off (Full-Time Only)
• Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
• Medical, Dental, and Vision plans (Full-Time Only)
• Retirement Plans with Company match including 401k up to 5%
• Employee Assistance Programs

Your Responsibilities

• Answering and managing inbound/outbound Customer Service-related calls.
• Engaging customers in conversation to qualify each call, determine Customer Service needs and provide information on Rocket’s products and services following call flow guidelines.
• Attaining performance metrics.
• Creating call back service accounts for current customers.
• Collecting payments and applying to proper account.
• Scheduling inspections and/or quality control visits for sales inspectors and technicians.
• Navigating multiple programs simultaneously, entering data in real time, placing orders, searching existing accounts, all while comfortably maintaining a friendly conversation.
• Meeting or exceeding all minimum performance standards.
• Attaining monthly development plan goals regularly
• Documenting all customer calls accurately in PestPac and forwarding them to appropriate department.
• Entering lead information into PestPac accurately and scheduling appointments.
• Assisting Inside Sales team with inbound callers during high-volume peak calling hours.
• Resolving billing issues, offering resolutions, and applying credits/adjustments, when appropriate.
• Developing effective communication with branches to continuously improve customer experiences.
• Providing excellent communication and people skills to build trust and create positive customer experiences by emphasizing customer satisfaction.

Our Requirements

• High School diploma or equivalent.
• Customer service and interpersonal skills required.
• Must have excellent written and verbal communication, with emphasis during telephone calls, follow-ups, and correspondence.
• Previous Customer Service and/or inside sales experience is preferred.
• Working knowledge of Microsoft Word, Excel and Outlook required.
• Reliable transportation to and from work.
• Ability to calculate basic math.
• Must be able to pass a seven-year criminal background check.

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.