Customer Service Representative - French Speaking

We currently have an immediate opening for a Bilingual, French speaking, Customer Service Representative in Miami, FL (Bayfront Park). These positions are working for a company that is a third party insurance provider with contracts across the globe.
We are seeking professionals who are looking for full-time jobs working 40 hours per week. The biggest thing we need is reliability, consistency, Customer Service experience, and an eagerness to learn. Experience working in the medical or insurance field is highly preferred.
These roles will hire off of one in-person interview. Flexibility for 1st and 2nd shifts is highly preferred. Pay starts at $19/hr for the first 6 months and will provide a bump afterwards.
Responsibilities and Duties:
• Coordinate and determine approvals, eligibility and inform the medical providers as well as issue GOP’s according to policy and client authorizations
• Tracking and follow up of all cases in Latin America ensuring appropriate follow up with the medical providers
• Provide guidance, support and advice to international members seeking medical treatments or procedures
• Responds to routine phone inquiries and written correspondence related to authorizations and claims status
• Screens and routes complex cases to the appropriate manager
• Navigates multiple systems to obtain necessary data to issue GOP’s
• Verify payments and/or denials as well as treatment authorization status and inform the appropriate party accordingly
• Able to be a part of a on-call/duties rotating schedule
Qualifications:
• Bilingual French speaking
• 2+ years of experience in Customer Service, health insurance field a plus
• High school diploma/GED required
• Strong analytical, detail-oriented and accuracy skills are required
• Ability to manage time effectively, set priorities, meet deadlines as well as adapt to change
• Desire to work in a small entrepreneurial environment