Address
Form of workStarting Wage is $15 per hour + bonus.
Social Media is becoming more popular year over year for consumers as a means get information or issue resolution from companies they do business with. Our focus is to provide the best Social MediaCustomer Service experience. In this role, you will take inbound Social Media posts (cases) on behalf of our client, one of the leading wireless companies in the world. The role requires candidates who require minimal supervisor with time management, being available to answer incoming cases (Averages 40 – 50 cases per day) while seated, working on company provide equipment. You will be responsible for identifying, researching, analyzing, and responding to customer inquiries regarding billing questions, upgrades, tech support, promotions, activation of devices, disconnects and retention, just to name a few. This position involves sales, and a willingness to take control of a conversation and overcome objections is critical.
The position requires empathy and the ability to handle stressful and sometimes angry customers who may have already reached out for help through other communications channels without resolution. Candidates should be personable, be able to come across in text as human vs. robotic, and experienced with the use of emoji’s and GIF’s.
Different than a voice program, in this role, you are not attached to a headset and have more time to research and resolve customer issues, as well as WOW the customer through the delivery of exemplary Customer Service.
Applicant Attributes: (Main Differentiators)
- Ask questions to uncover the need or root cause of a problem
- Research, assist, and elevate the customer experience
- Ability to probe to determine upselling solutions and opportunities
- Strong punctuality and attendance
- Positive attitude, “team win” mentality
- Dedicated to organizational and individual success
- Competitive and goal oriented
- Genuine interest in and pride in helping people
- Confident and strong conflict resolution skills
- Open and receptive to feedback, and willing to implement that feedback to improve
- Be Fearless in pursuit of customer satisfaction!
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you’re part of our family.
As a Social Media Customer Service Representative, you get:
- Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
- Full time hours. 40-hour work week.
- Job Stability. We’ve been in business since 1936.
- Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
- Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
- Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
- Referral Program. We have one of the most lucrative referral programs around.
- Career Growth. Most of our senior leadership started as agents. We promote from within!
- Annual Performance Reviews. We reward your good work with more money.
Afni Employee Referral Program:
Did you know that Afni has one of the most lucrative employee referral programs around? Take advantage of this benefit and earn more while working with your friends. Through our Buddy Bucks Referral Program, you will get paid for every referral on top of your hourly wage, commission, or bonus!
Here’s how it works:
1-2 Referrals = earn $25 per referral/month
3-5 Referrals = earn $40 per referral/month
6+ Referrals = earn $60 per referral/month
There is no limit to how much you can earn. More referrals = more money! You will also receive a $500 bonus when your referral has been in Afni for six months.
*Referrals must be new Afni hires and cannot be a rehire.
Click this link to learn more about our Buddy Bucks Referral Program:
https://afnicareers.com/buddy-bucks
More About Afni:
What we do: https://afnicareers.com/get-to-know-us
Where are we located: https://afnicareers.com/locations
What’s new with us: https://afnicareers.com/news-events
What it’s like being part of the Afni family: https://afnicareers.com/culture-perks
Requirements
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
ShiftFull-time
Address400 S Monroe St, Tallahassee, FL 32301
Supporting Locations (if applies)
Referral Program:
