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Form of workNOW HIRING for Customer Service Reps!!! This position will be a hybrid mixture of in office and remote. MUST LIVE in MN!!! Please do not apply if you don't reside in MN or do not have the MUST HAVES below!!
MUST HAVES:
- 3-5 years of experience within Customer Service related experience
Description:
- Primary focus will be to manage and troubleshoot inquiries for Truck, APU, Trailer and Bus product lines. Process Stock Unit Credit Requests and “No Charge” orders
- Respond promptly and courteously to all inquiries and answer basic and complex questions regarding billing, parts and substitutes, ordering processes and policies.
- Coordinate with Production Plants and Logistics Team for shipment delivery dates.
- Communicate frequently with customers, dealers, and field reps on a broad array of policy and technical questions. Build relationships with key Customers, Dealers and Field
- Personnel. Communicate effectively in a cross functional team environment, ability to collaborate with departments outside of the Customer Service Team.
- A motivated self-starter, with the ability to recognize potential issues and own the solution.
- Ensure tasks are completed within department expectations. (I.e. Credits, Ext warranty orders, stock unit credit requests, re-acknowledgements, manage order movements etc.)
- Be able to answer most technical product questions using company resources such as Electronics Parts Catalog, Windchill, our Technical Service and Engineering Teams.
Pay:
$23.71/HR
Shift:
Monday- Friday, 8am-5pm shift will be in-between, flexible with earlier shifts and or a little later depending on situation. (try to stay within hours)
REMOTE - central hours, live in MN - Hybrid and would like to do so - 3 days in office (Tuesday-Thursday), and M&F remote
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
