Customer Service Representative

Customer Service Representative

Cable Connection & Supply, an industry-leading supplier of supply chain management and integrated solutions, is seeking an experienced, detail-oriented Customer Services Representative. This role works at our corporate headquarters in Faribault, MN. In this position, you will be responsible for providing product/services information and resolving problems that our customer accounts could face. To be successful as a Customer Service Representative, one must be patient, empathetic, accurate, efficient, vocal, adaptable, and able to problem solve.

If this sounds like you, we would love to hear from you.

Key Responsibilities and Duties:

• Manage incoming phone calls and emails, Identify any potential sales leads
• Identify customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Additional responsibilities may be assigned as needed

Skills and Qualifications:

A successful candidate will have the following qualifications -

• Proven customer support experience or experience as a client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Hours

Full time –40 hours per week, 8-hour shifts

Pay Rate

Depending on experience ($18-$21 per hour)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Flexible schedule
• Health savings account
• Paid time off
• Retirement plan

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person