Part Time - Customer Service Representative

The Customer Service Representative's (CSR) principle objective is to provide superior Customer Service to customers, crew members, and passengers.

Enjoy a dynamic work environment where no two days are ever the same!

Essential Job Functions:

• Welcoming and communicating directly with customers.
• Work with payment transactions on our proprietary software.
• Accurately track aircraft fueling, payments, and the cash drawer.
• Answer incoming phone calls/transfer calls appropriately.
• Provide customers with professional service and assistance with hotel, car, and other travel reservations.
• Set up and confirm catering orders with restaurants.
• Communicate with Line Technicians and Supervisors about customers' needs and aircraft movement.
• Resolve customer requests and questions.
• Maintain the lobby area cleanliness.
• Clerical duties as assigned.
• Responsible to follow and comply with all safety rules and regulations.
• Other duties as assigned.

Qualifications:

• High school diploma or GED preferred
• 1 to 3 years strong Customer Service experience
• Strong communication skills both in person or over the phone
• Exceptional organizational skills and attention to detail
• Proficient in Microsoft Office products including Outlook, Word, and Excel
• Ability to work well independently and as part of a team
• Ability to work all shifts including days, evenings, nights, weekends, and holidays
• Ability to adapt quickly to changing priorities/fast-pace environments
• Must have a clear driving record for the past 3 years

Physical Demands:

• Ability to sit or stand for long periods of time
• Frequent standing, walking, bending, stooping, reaching, pulling and pushing
• Ability to lift/carry up to 25 lbs

Shift Available:

• Hours available: 1:00pm -9:00pm, weekdays and weekends

EEO/AAP/Drug Free Workplace