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Form of work
SalaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. The successful candidate will play a key role in ensuring our customers receive the highest level of service and support.
Our mission at Climate by Design International is to create significant, life-changing jobs. As a family owned company, we care for our team members individually, providing generous wages and benefits, paid time off and paid holidays from day one, and create a culture where people enjoy coming to work. We want each of our team members to achieve their full potential, both personally and professionally.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide product information, resolve issues, and answer questions to ensure customer satisfaction.
- Make travel arrangements for Field Service Technicians.
- Provide administrative support in Customer Service and other departments as needed.
- Assist service personnel with problem resolution and communication of warranties, policies and standard procedures.
- Maintain technician On-call schedules, update departmental calendars, and coordinate and inform appropriate parties on scheduling matters.
- Develop and maintain photo database of equipment, job sites, etc. for use in marketing and communication.
- Maintain backlog tracking logs such as sales order, production plan, and mobile.
Qualifications:
- High school graduate or equivalent.
- Microsoft Office and computer knowledge.
- Extensive prior experience performing mid to high level administrative work.
