Customer Service/Receptionist

We are seeking a competent and dedicated Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be the primary point of contact for our valued customers, ensuring their satisfaction by providing exceptional service and resolving their inquiries in a timely and efficient manner.

Responsibilities:

• Act as the first point of contact for customers, addressing their inquiries, concerns, and requests via phone, email, or chat.
• Build strong rapport with customers, demonstrating a personable and attentive approach to provide an exceptional customer experience.
• Listen attentively to customer needs and proactively provide appropriate solutions, demonstrating strong interpersonal and communication skills.
• Utilize software tools and systems to gather customer information, record interactions, and efficiently resolve issues.
• Maintain in-depth knowledge of our products, services, and markets to effectively address customer queries and provide accurate information.
• Collaborate with cross-functional teams to escalate complex issues and ensure swift resolution.
• Identify opportunities for upselling or cross-selling products and services to enhance customer satisfaction and generate revenue.

In addition to responsibilities that are unique to Our Agency, the following are some of the more common responsibilities for customer service representatives:

• Listen to customers’ concerns, issues and questions
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Maintain a positive attitude and calmly respond to customers’ complaints
• Open new customer accounts
• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise
• Recommend possible products to meet the customers’ needs
• Refer issues and questions to managers if necessary
• Prepare customer reports by gathering data collected during customer interactions

Requirements:

• Strong Attendance - coming in - all 5 days - Monday to Friday!
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Exceptional interpersonal skills, with the ability to establish rapport and build relationships with customers.
• Excellent verbal and written communication skills to effectively communicate with customers from diverse backgrounds.
• Proficient in using customer service software and tools to manage customer interactions and record information.
• Sound knowledge of the products, services, and markets relevant to the company.
• Strong problem-solving skills and the ability to think critically to address customer issues promptly.
• Detail-oriented and highly organized, with the ability to multitask and prioritize workload effectively.
• Demonstrated ability to work independently and collaboratively within a team environment.
• Flexibility to work in shifts, including weekends and holidays, if required.

We offer a competitive salary and annual bonus package, along with a supportive fast work environment that encourages development. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we would love to hear from you.

To apply, please submit your resume along with your phone number for a call!

Job Type: Full-time

Pay: $20.00 - $20.75 per hour

Expected hours: 45 – 46 per week

Benefits:

• On-the-job training
• Paid time off

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person