Customer Service Officer (Remote)

We are looking for a Customer Service Officer with superior communication skills and a great work ethic to join our team. As the Customer Service Officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.
Customer Service Officer Duties and Responsibilities:
Answer customer inquiries via phone, email, and in-person
Direct customers to online resources
Update customer records in the system, including notes about interactions
Pitch ideas for improving customer care
Create and maintain reports about customer interactions
Attend weekly staff meetings
Participate in team-building activities
Develop a rapport with customers
Encourage customers to complete surveys.
Customer Service Officer Requirements and Qualifications
High school diploma or GED required
2 years’ of experience using Microsoft Office
Basic knowledge of office equipment