Customer Service Representative (In-Office Only)

About the company:

We have been named as one of Inc. Magazine's Fastest-Growing Companies (2x honoree) of 2021. Social Catfish is a revolutionary startup based in the US changing the way people meet and protect themselves online using public data. We are a fast-growing and dynamic startup with team members that value hard work, collaboration, and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us!

Why work here?: Great benefits & perks, great team, and room for growth!

About the role:

Social Catfish is looking for a skilled problem solver to join our team as a Customer Service Representative. We need an enthusiastic individual who can listen to Customer Service concerns and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s Customer Service policies and will be well-trained in product knowledge that can be critical for offering quick and accurate assistance to our customers.

Responsibilities:

· Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns

· Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller

· Update customer information in the Customer Service database during and after each call

· Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

· Impact the company's bottom line by problem solving and turning frustrated clients into repeat customer

· Perform all other duties and responsibilities as required or requested in a timely and effective manner in accordance with established company policies to achieve overall objectives of this position

Qualifications:

· Must be 18 years of age or older

· Must have prior Customer Service experience (1+ year minimum)

· High school diploma/GED required

· Ability to remain professional and courteous with customers at all times

· Excellent verbal and written communication skills

Work Remotely

• no

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer Service: 1 year (Required)

Work Location: In person