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Have Customer Service and leadership experience in the e-commerce space?
Looking for an amazing career opportunity?
Do you want to work for a company that truly cares and values your work?
Do you want to work for a company that sees your potential and creates opportunities for growth?
Do you want to work for a company that’s willing to invest as much into you as you invest into the company?
If so, then meet Forefront Health.
We are a small and fast-growing natural health company based out of beautiful Boulder, Colorado and we’re on a mission to advance the education of thyroid health, formulate simple solutions, and empower a lifestyle that restores thyroid health and a life without limitations.
Our work currently touches the lives of hundreds of thousands of thyroid sufferers worldwide. Yet, with more than 20 million thyroid sufferers in the US alone, we have a lot of work to do.
And, we can’t do it without you.
It’s simple really.
Step one is to join our team with this full-time opportunity.
Step two is to fast-track your advancement as we’re continuously identifying new roles and opportunities for which you may be a great fit.
Step three is to start living your dream.
If that sounds like a plan for you, then Apply Now and experience what it’s like to actually be excited to come to work, enjoy the people you work with, and feel fulfilled in what you do.
Or, you can keep doing what you’re doing and hope that one day something will change.
Don’t let your potential and value go to waste.
You can keep dreaming, or you can come work with us and start living your dream.
Job Description:
- Title: Customer Support Lead
- Job Type: Full-time, Monday - Friday
- Pay: Starting at $22 - $26 an hour
- Benefits: Bonus Potential, Health Insurance (full-time), Dental/Vision/Life Insurance, On-the-Job Training, Opportunities for Advancement, Paid Time Off, Referral Program, and more.
Overview:
The Customer Support Lead works within the Customer Success Department where they help lead both department initiatives and a small team of customer support agents. They are responsible for supporting customer needs quickly and efficiently with focus on providing exceptional customer value while helping them along their journey back to better health. They are also responsible for training and developing team members as well as improving utilization of the customer support platform.
Requirements:
- Health & Wellness Background or Knowledge.
- Ability to Lead & Manage Teams.
- Project Management & Time Management Skills.
- Excellent Critical Thinking / Problem Solving Skills.
- Excellent Communicator (Written & Verbal).
- Compassionate / Empathetic.
- Strong Computer Skills.
This Opportunity is Perfect for You if You Enjoy…
- Staying busy - You and your team will be engaged during the entire work day.
- Remote/Hybrid flexibility - You are looking for a remote or hybrid work environment allowing work from home flexibility.
- Team environment - You enjoy working in small teams that support each other.
- Casual work environment - You enjoy listening to music, dress is almost always casual, and there’s always someone laughing or telling a good story.
- Career advancement - You are looking for a small, fast-growing company with lots of growth potential, encourages a variety of training & development programs, and has opportunities to move around within the different departments.
