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Form of workJob Description
PRIMARY RESPONSIBILITIES
•Provide excellent guest service. Nothing is more important than being courteous, friendly, helpful, and prompt in the attention given to guests.
•Assist in accomplishing the goals of the location set forth by the General Manager.
•Support shifts to ensure the accurate and timely production of product, service times, and flow.
•Maintain good morale by maintaining a professional, positive atmosphere.
•Contribute to the achievement of established goals.
•Ensure informed communication with management and employees both verbally and via utilization of the 7Shifts Log.
•Ensure appropriate prep levels.
•Support of each shift to ensure company and brand standards are met.
•Follow operating procedures regarding cash handling, ensuring cash control by correcting errors and watching for/reporting mistakes or theft.
•Follow guidelines to complete daily administrative paperwork as needed and other paperwork as requested.
•Support brand standards during scheduled shifts.
•Respond to customer concerns in a timely and professional manner.
•Support new programs, policies, or products each shift, as introduced by the General Manager.
•Assist General Manager in producing an accurate inventory.
•Ensure that there are no situations in which sensitive materials and/or information are compromised.
REQUIRED SKILLS/ABILITIES
•Genuine interest in providing a positive guest experience
•Friendly, outgoing, approachable personality
•Ability to work well with others and support a positive work environment
•Ability to work in a fast-paced environment
•Dependable
•Flexible to work nights, weekends, and holidays
•Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations
•Strong communication skills and ability to handle stressful situations
•Strong problem-solving skills and ability to exercise good judgment
•Ability to use basic math; e.g., addition, subtraction, and basic fractions
EDUCATION AND EXPERIENCE:
• High School diploma or equivalent
• 1+ years’ restaurant experience
• ServeSafe Certified a plus
WORKING ENVIRONMENT
Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.
Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.
The nature of restaurant work requires the Shift Lead to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.
Pay Range - $20-22/hour
