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SalaryCustomer Experience Representative
The Customer Experience representative is part of a team that provide support to customers, sales reps, and end users all over the world.
Would you like to work in an international environment where you’ll make a difference every day? At Permobil, we’re looking for game-changers to join us as we innovate for individuals and develop the world’s most advanced assistive solutions.
At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.
Our Customer Experience department in Pasco, WA is now looking for a Customer Experience Representative.
Key Tasks
- Applies acquired job skills and company policies and procedures to complete assigned tasks.
- Typically requires a minimum of 2-4 years of related experience. Typically requires a general education, vocational training and/or on-the-job training.
- Normally follows established procedures on routine work, requires instructions only on new assignments.
- Process quotes, parts orders, chair orders and returns when applicable within the region.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Ability to multi-task, prioritize, and manage time effectively.
- Follow directions, procedures, and instructions for all work assignments.
- Work as a team and maintain professionalism at all levels in the organization.
- Maintain regular and predictable attendance; report to work on time.
- Other duties and responsibilities as assigned. Duties and responsibilities may change from time to time.
Why Permobil is a great next step for you!
1.You’ll make a difference. Every day
2.You’ll make your mark as part of our future
3.You’ll feel welcome from day one
4.You can have a lifestyle you love
Who you are
You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don’t follow the herd – you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we’re looking for.
Your Background
- Minimum of at least 2-4 years’ experience of customer support.
- Proven customer support experience or experience as a Client Services Representative.
- High school diploma or GED
- Proficiency in the English language (written and oral); strong grammar skills.
- Ability to communicate with a pleasant voice and in a professional manner.
- Attention to detail and ability to perform accurate work.
- Ability to maintain confidentiality of information and records.
- Ability to work independently, self-starter, with minimal supervision.
- Ability to prioritize and reprioritize tasks on an ongoing basis.
- Basic computer and math skills; proficiency with Microsoft Office Suite and Adobe Acrobat.
- Ability to multi-task and work in a fast-paced environment and manage time effectively.
- Interact with a multitude of internal areas including Sales, Transportation, Production Planning.
- Ability to accommodate flexible or varied work schedules
Information
For information about the recruitment process, please contact the recruiter, Recruiting@Permobil.com
For information regarding Permobil's Privacy Notice, please visit privacy.permobil.com
Permobil is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.
Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.
More about Permobil
Permobil founder Dr. Per Uddén believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users’ needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.
Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1600 team members in more than 15 countries around the world. For more information regarding the company’s storied history and complete product line, visit permobil.com.
Fun facts about us: One of our products was 1 of 100 best inventions in Time magazine in 2021
https://time.com/collection/best-inventions-2021/
https://time.com/collection/best-inventions-2021/6112517/permobil-explorer-mini/
