- Help business units in turning customer analytics to action by facilitating working sessions
- Plan, design, and execute research that seeks to understand user needs, problems, and potential opportunities to enhance their experience. Incorporate insights from Analytics team and CX Experience research to prioritize user needs, pain points, and investments
- Summarize and articulate finds from research through clear, concise and compelling writing and verbal presentations
- Facilitate development of Customer Experience strategy to help prioritize products and services to develop
- Develop Honda’s capability in facilitating collaborative & innovative problem-solving through design thinking.
- BA/BS degree required; MBA or graduate degree in behavioral science, consumer research, or similar a plus.
- 5+ years within a customer-focused organization; experience in Customer Experience transformation, human-centered design, design thinking, and/or lean startup for Experience Design and/or new product development required
- Experience with business models, market analysis, trend analysis.
- 3+ years in designing and conducting customer research. Experience planning and executing testing of concepts.
- Experience helping to build organizational capability in design thinking.
- Experience in seeding innovation methodologies and mindset in a large organization
- Project management experience
- Proven track record in creating digital products, tactics, and/or programs that improve Customer Experience across all touchpoints, business units, and technologies.
- People leader experience a plus.
- Thrive in ambiguous environment and proactively develop a clear direction
- Use a range of tools such as journey maps, personas, insight mining, opportunity development to advance work
- Passion for an iterative design process and embrace feedback
- Strategic thinker with ability to keep teams focused on highest impact drivers of success
- Effective storytelling to communicate insights and research findings with a clear, persuasive point of view
- Hybrid
Total rewards:
- Competitive base salary
- Pay will be based on several variables that includes but not limited to geographic location, work experience, education, etc.
- Annual Bonus
- Industry-leading Benefit Plans (Medical, Dental, Vision)
- Paid time off, including vacation, paid holidays, sick time, and personal days
- 401K Plan with company match + additional contribution
- Relocation Eligible
- Lifestyle Bonus
Career Growth:
- Advancement opportunities
- Career mobility
- Education reimbursement for continued learning
- Training and Development programs
- Wellbeing program
- Community service and engagement programs
- Product programs
- Free drinks onsite