Community Partnerships Account Manager

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.
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Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU
Compensation Range: $22/hr - $24/hr commensurate with experience
Overview:
This position is responsible for identifying, cultivating, and developing long-term relationships with 25-50 referral sources/Community Partners, with the goal of recruiting clients in need and connecting clients to care. The Account Manager will be skilled at listening and understanding their Community Partner’s priorities and creating value by responding with solutions and services. This position will act as a brand ambassador to uphold and advance the values, ethics, and knowledge of Housing Works’ mission and services with integrity. This is an outreach role and as part of a high-performance team, the Account Manager is accountable to meet monthly targets and increase Housing Works’ client base to deliver quality care to those in need. The right candidate will be sensitive, flexible and responsive to gender, race, ethnicity, socioeconomic status, religion, age, sexual orientation or any special needs in their interactions with staff, clients and referral sources.
Responsibilities:

• Act as Housing Works Ambassador- Master product knowledge and outreach competencies and skills and represent Housing Works in a professional manner in the community & at networking events
• Master Product Knowledge- Understand Housing Works Programs and Services and be able to educate community partners about eligibility criteria, service offerings and referral process.
• Mapping and Territory Management- Map assigned territory and identify stakeholders; Develop territory plan that optimizes time management and effectively develops community partners within territory.
• Managing Existing and New Accounts- Profile accounts and understand customer needs; Plan SMART Goals and create solutions to differentiate Housing Works and advance relationship; Effectively build multi-level relationships.
• Prospecting- Seek out leads and win new business.
• Achieving Targets and Strategizing- Achieve targets by segmenting market and tailoring strategy by referral channel and build action plan accordingly.
• Qualifying and Focusing- Apply criteria to prioritize and focus on high value accounts.
• Salesforce Documentation and Reporting- Meet documentation requirements and use CRM to manage account portfolio.
• Communicating and Negotiating- Understand Referrer’s or clients’ value; Handle objections; Communicate with key Influencers and negotiate strategically and tactically.
• Creating Value and Advancing Relationships
• Deliver strategic solutions and achieve Triple WIN!; Provide follow up to advance relationship.
• Teamwork- Actively participate in Community Partnerships team, as well as teamwork with operations.
• Customer Service- Provide excellent internal and external customer service in order to create an excellent customer experience for referrers and clients.
• Connecting Clients to Care- Gain agreement to connect clients to Housing Works and assess needs to match client to additional service lines.
• Manages with metrics- Record and track daily and monthly activity and results; Understand account trends and provide weekly reports.
• Provide educational workshops and presentations- Develop/ deliver effective presentations and engage participants in a valuable dialogue in order to advance relationship with Housing Works
• Achieves performance standards- Meet performance standards based on program specifications including call reach and visit frequency and required documentation.