Csr - Customer Service Representative

```Job Summary```

Are you passionate about providing exceptional service and looking for a dynamic opportunity to grow in the insurance industry? Look no further! Our small commercial insurance brokerage is seeking a dedicated Customer Service Representative to join our team.

As a key member of our team, you will play a crucial role in ensuring the satisfaction of our clients by providing top-notch Customer Service and support. From assisting clients with policy inquiries to processing insurance applications, your attention to detail and excellent communication skills will be instrumental in maintaining strong client relationships.

At our brokerage, we believe in investing in our team members' growth and development. This position offers ample opportunities for advancement within the company. Whether it's expanding your knowledge of commercial insurance products or taking on additional responsibilities, we are committed to helping you reach your full potential.

Join us in a collaborative and supportive work environment where your contributions are valued, and your professional growth is encouraged. If you are eager to kick-start your career in the insurance industry and thrive in a fast-paced, client-focused environment, we want to hear from you! Apply now to become a part of our dynamic team and embark on an exciting journey with our growing brokerage.

*This job offers the opportunity for a hybrid remote work arrangement.*

```Valuable Assets for our Job Listing (Not Required)```

- Proficient Spanish Speaker

- Property and Casualty Insurance License

- Experience in Insurance Industry

- Knowledge or Experience in Construction Industry

```Duties```

- Answer incoming customer calls and respond to inquiries in a professional and courteous manner
- Provide accurate information about our products and services
- Assist customers with policy adjustments, billing inquiries, and resolving any issues or concerns
- Upsell additional products or services to customers when appropriate
- Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
- Perform data entry tasks accurately and efficiently

```Qualifications```
- Excellent phone etiquette and communication skills
- Strong sales and upselling abilities
- Ability to effectively communicate complex information in a clear and concise manner
- Experience with outbound calling is preferred
- Proficient in data entry with a high level of accuracy

Note: Only qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• 1 year
• 2 years
• 3 years
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Pittsburgh, PA 15239