Job Description
Key Responsibilities
- Schedules service personnel for field assignments; coordinates the associated logistics, including receiving customer purchase orders, issuance of SVC Requests, and follow through with customers
- Processes warranty claims from distributors; reviews warranty claims for accuracy of information, ensures proper justification, initiates request for purchase order, and approves warranty claims
- Coordinates the disposition of returned material (RMA); ensures that returned material is processed in a timely manner; expedites individuals, as needed; issues RMA Status report
- Handles logistics associated with training programs
- Assists in the collection of payments
- Performs required administrative tasks; prepares all required reports and correspondence
- Maintains a safe, clean working environment
- Performs other related duties as assigned by management
Skills Knowledge and Expertise
- Strong understanding of how to create highly satisfied customer
- Firm commitment to excellence and high standards
- Strong verbal and written communications skills including ability to listen attentively and to communicate information clearly and effectively
- Interpersonal savvy; able to collaborate and work closely with other departments and leadership
- Detail oriented and highly organized with the ability to prioritize duties and responsibilities
- Excellent time-management skills with demonstrated ability to manage multiple projects at a time while meeting deadlines
- Self-motivated, resourceful and adaptable; able to work independently within team focused environment
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Good judgement skills with the ability to make timely and sound decisions
- Excellent problem resolution and consultative skills
- Ability to follow established policies and procedures with a safety-first attitude
- Broad level of safety, health and environmental rules and regulations, policies and procedures
- Proficient with Microsoft Office 365 software; SAP experience preferred
- Fluent in Spanish a plus