Csr - Customer Service Representative

Position:Customer Service Rep

Location: Hatfield, PA

Compensation: $20-$25/hour + bonus.

To Apply:

Job Description:
Why Carney All Seasons?

• Family oriented, team atmosphere
• Ability to develop skillsets
• Continuing education
• Paid vacations
• Benefits including:
• Medical/Dental/Vision insurances
• 401k Retirement Plan * Competitive Compensation

Core Values:

Our core values are the rules by which we live- as a member of our team, these values will drive your actions and decisions-

• Honesty
• Integrity
• Responsibility
• Accountability
• Reliability

About Us:

For over 45 years, Carney All Seasons has been sharing their knowledge, skills and expertise in both HVAC and Plumbing throughout Bucks and Montgomery counties. As a family-owned business, we treat your home as our own. Our customers are part of the family – with the customers’ best interest always coming first.

Carney All Seasons, in partnership with leading manufacturers, offers the highest level of quality products and services in the industry. With customer satisfaction at the forefront, we strive to deliver honest answers, fair pricing and quality workmanship with every Comfort Control Solution.

Based in Bucks and Montgomery counties, The Carney All Seasons team works hard to provide the best HVAC installation and plumbing service experience the region has to offer. Carney All Seasons continuously meets meticulous national standards in repairs, maintenance and installation, awarding the title of Carrier factory authorized dealer.

This focus on ensuring a positive customer experience brought well-deserved recognition as Carney All Seasons also received the Angie’s List “Super Service”, “Best of” and “Top Rated” awards as well as Home Advisor’s “Elite Service” award and an A+ rating with the Better Business Bureau.

Job Description:

We are looking for a self-motivated, result driven individual who focuses heavily on customer satisfaction to join our team! Our team meets with both new and existing customers to assist in the all aspects of their heating and cooling systems. Being detailed oriented, friendly and the ability to juggle many tasks at once is a must.

PRIMARY RESPONSIBILITY:

Help your customer. Ensure the highest level of customer comfort and satisfaction by offering unmatched Customer Service and always putting the customer’s needs first.

As the typical “First Contact” for our customers, you will set the tone for the entire customer experience.

The Customer Service Representative (CSR) is responsible for establishing and maintaining relationships with customers on behalf of the company by taking personal and complete responsibility for each customer contact and by ensuring that all customer requirements are completely met.

As the Customer Service Representative, you serve as the primary internal representative of our organization, you must convey to the customer a sense of expertise in our organization. The CSR is also responsible for communicating customer needs and requirements to the rest of the team, in accordance with company policies and procedures, to ensure complete customer satisfaction.

Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.

Duties

• Provide Fast and Friendly Customer Service to both internal and external customers
• Answer incoming calls related service, billing, and other departments
• Schedule service/estimate appointments in a timely manner
• Ensure Zoning is coordinated when making appointments. Ensure delays, if any, are properly communicated to the customer.
• Make out bound calls to book, confirm, inform, and collect payment.
• Manage customer concerns within your professional abilities or pass to office manager as necessary.
• Process any products registrations.
• Assist in processing of any warranties or similar as needed.
• Establish, develop and maintain relationships with current customers and prospective customers and generate new business for the organization’s products/services where possible.
• Follow up on all leads immediately upon receipt via all provided contact information
• Coordinate and assist sales and marketing efforts with marketing teams, sales management, accounting, logistics and technical service groups as needed and making sales appointments as necessary.
• Supply management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Post notes within system of calls as they come in so customer file always current.
• Keeps abreast of products and services of the organization.
• Keeps up to date on all software and similar platforms utilized by the organization
• Other assigned duties as directed by management
• Reports directly of Office Manager
• Reports to Office Manager

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person