Address
Form of work
SalaryCustomer Experience Associate
Customer Service Lead
Payne Glasses (www.PayneGlasses.com)
Full-Time position
Hourly to start
Pittsburgh, PA (South Hills Area)
Only Pittsburgh, PA area residents should apply.
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ABOUT PAYNE GLASSES
Our motto is “We believe in your vision.” We approach our career opportunities the same way. As a Customer Service team member at Payne Glasses, you will be joining a ground floor team that partners with customers to deliver a uniquely customized eyewear shopping experience.
Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. We offer comfortable and stylish prescription glasses online at prices everyone can afford. Our mission is to deliver the most affordable eyewear without sacrificing our high-quality standards and offer the best Customer Service. Payne Glasses is here because we value our customers, and is looking for someone that shares the same mindset!
CUSTOMER SERVICE LEAD POSITION
As a Customer Service Lead, you are one of the many voices of the company that delivers support through phone, email, text, live chat, and social media channels. We are looking for someone with strong learning skills who is devoted and enjoys helping others, whether it be on how to order, suggestions for frame recommendations, how to adapt to new glasses, prescription questions, or anything related to prescription eyewear.
WHAT WE ARE LOOKING FOR
- Captivatingly fun, yet professional personality
- Loves talking to and helping people
- Extremely comfortable operating a computer daily (major aspect of the job)
- Flexibility to work some evening hours and weekends; occasional work from home
WHAT YOU WILL DO
- Be the voice of the company, delivering unmatched Customer Service through all platforms
- Manage and maintain stellar customer relationships (the lifeblood of our business)
- Able to utilize multiple software programs and electronic tools to resolve customer inquiries
- Problem solve and provide creative input inspired by customer interactions
WHO YOU ARE
- Interested in the eyewear industry
- Career-minded
- Multi-tasker
- Organized
- Optimistic and encouraging
- Strong communicator
- Team player
- Friends would describe you as the following: passionate, ambitious, energetic, friendly, patient, understanding, honest and compassionate
Because this is a ground floor opportunity, we are looking for people who are looking to seize growth opportunities. Further details will be discussed in person.
EXPERIENCE
- High School Diploma/GED (required)
- Retail sales or Customer Service (preferred)
- Ability to drive and reliable transportation (required)
- Desire to prepare for and pass the opticianry board exam, which serves as the first growth benchmark in the company (required), or have already obtained your ABO opticianry certification (preferred)
- This is your chance to tell us why your previous experience or passions make you a perfect fit. We are all for utilizing additional skill sets and unique strengths in this role!
HOW TO APPLY
Please send a resume and cover letter to careers @payneglasses.com with the subject line: “Customer Service Lead.” (Do not be afraid to take a bold, yet concise conversational tone in your cover letter. This role is very conversation oriented, so let’s see it.)
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Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- Flexible schedule
Experience level:
- No experience needed
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Required)
Work Location: In person
