Customer Service Representative-

Customer Service Lead

Join the fight against the world’s deadliest animal! Our company has been a leader in the field of Mosquito Control since its inception over 10 years ago. We service customers throughout the Southeastern Pa region on a daily basis during our season.

The reputation that we have earned over the years is based on providing excellent service both in the field and the office, with a personable and friendly team focused on customer needs.

This is a seasonal position with the potential to turn into year round. It is a unique position for an individual interested in learning the “soup to nuts” of small business operations and administration. While mainly Customer Service in nature, the right candidate will be cross trained in everything from technician field rep responsibilities to daily office clerical work to management activities. This is a progressive opportunity for a person with a lively interest in helping an organization maximize growth while providing top notch service and support to both customers, field and management staff.

Customer Service representatives are often a client’s primary point of contact within a company. They will act as a liaison, providing product/service information, answering questions and resolving any emerging problems that our customers may have. Their duties and responsibilities include managing calls and customer email inquiries, following up on sales leads and converting them into new customers, entering data into CSR systems to create new customer accounts, taking customer payments and updating account information.

The right candidate will have an ability and interest in problem solving, trouble shooting and fully investigating any issues to the fullest. They will have the ability to put themselves in the customer’s shoes and diffuse a potentially upset or angry customer. Customers should feel they are being listened to and that they are talking to an expert who can answer all of their questions with confidence and address their concerns promptly and accurately. They must feel that their concerns are being taken seriously. The right candidate will use due diligence to fully complete a project and use their own initiative to ensure all aspects of an inquiry are addressed. They will go above and beyond the obvious and provide exemplary service to maintain the highest customer satisfaction.

Responsibilities include:

• Manage large amounts of incoming phone calls and emails.
• Follow up sales leads in a timely manner, convert leads to sales.
• Enter data into CRM to create new customer accounts and use CRM to investigate queries.
• Daily logistics including scheduling and routing.
• Follow up on accounts payable, credit issues.
• Create invoices and other documents and reports.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, onboard new accounts and file documents
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements and skills

• Excellent communication skills, written and oral
• Ability to use training to educate customers, impart product/service knowledge.
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening, sales ability
• Ability to learn CRM systems and practices, familiarity with Microsoft Word and Excell
• Customer orientation and ability to adapt/respond to different types of personalities.
• Attention to detail is a must
• Ability to multi-task, prioritize, and manage time effectively.
• Strong work ethic, reliable daily attendance
• College diploma preferred.

Pay Rate : $20 per hour; Weekly Pay

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person