Cruise Transportation Coordinator - Aviation Operations

At the Port of Seattle, we anticipate making salary offers between the minimum and midpoint of the salary range. Offers will be based on experience similar to the Port job being applied for as well as a review of pay rates for Port employees performing similar work. Salary ranges are under review and subject to change.
This is a seasonal position expected to last no later than October 26, 2024. You must be able to work 7:00am - 3:30pm including weekends and holidays.
Applications will be reviewed regularly, and interviews may be conducted prior to the close date.
As a Cruise Transportation Coordinator - Aviation Operations, you will ensure safe and efficient operations by directing bus movement, controlling access, guiding passenger traffic, and providing customer service at our cruise pick up and drop off locations.

• You will provide directions to motor coach operators from staging lot to ground transportation locations at the airport and assist drivers with filling out trip receipts.
• You will be responsible to control access in and out of lots, assigning buses numbers stalls and guide them in and out.
• You will log vehicle identification information, time in and time out for all buses entering the lots as well as passenger/bag counts and reconcile information at the end of each day.
• You will check in buses, verify their authorization, dispatch, and communicate to other staff.
• You will contact baggage and wheelchair services when requested by passengers or drivers.
• You will provide cruise ship passengers with navigation assistance to various locations within the terminal and parking garage safely and efficiently.
• You will respond to incidents in operating areas for issues such as medical emergencies, mechanical breakdowns, and hazardous material spills.

Who you are:

• Experienced - You have one (1) year of customer service experience.
• Educated - You possess a High School Diploma or equivalent.
• Desired - We hope you have an Associate degree and three (3) years' experience working in airport operations or transportation related environment with a focus on customer service.
• Committed to Equity - You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Customer Service - You understand and anticipate your customers' needs with the ability deliver service with care and calmness under pressure during stressful/emergent situations.
• Communication - You have excellent verbal and active listening skills and the ability to build and maintain strong relationships with internal and external stakeholders.
• Critical Thinking - You have the ability to utilize critical thinking and judgment in defining, analyzing, and resolving problems.
• Adaptability - You can work effectively with many deadlines, unresolved situations, frequent changing priorities, delays, and unexpected events.

What else you need to know:

• Driver's License - You will need a valid Washington State Driver's License, or the ability to obtain one, is required in order to travel locally to project sites.
• Work Schedule - You must be able to work 7:00am - 3:30pm including weekends and holidays.
• Work Environment - You will generally work outdoors in all types of weather conditions. You may be exposed to areas of high noise, various hazardous materials, work at heights and/or in confined spaces.
• Grade Review - The pay range and grade for non-represented positions are under review and subject to change as part of the Port's work to implement a new pay program. This review is intended to ensure that positions are aligned with the new program that will be implemented in early 2024.
• Washington State Residency Requirement - Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
• Overtime Eligible - You are eligible for overtime pay in this role.
• Safety Requirements - You will be required to comply with all work rules, safety, and Personal Protective Equipment (PPE) requirements.
• Security Requirements - As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance.

Why you'll love it here:
The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port's mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle's website. If the position is represented by a union, please refer to the " Collective Bargaining Agreement " or contact the appropriate Union Representative for specific information related to benefits and eligibility.

• Healthcare - Medical, Dental, and Vision Care with options that work for you and your family.
• Paid Vacation - Just about four weeks per year that increases with tenure to rest and rejuvenate.
• Paid Sick Leave - At least one hour of sick leave for every 40 hours worked.
• Holidays - More than ten days per year to celebrate with family and friends away from work.
• Pension/Retirement Plans - A pension and additional savings plans to prepare for your future after the Port.
• Getting to Work - From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work from home.
• Parental Leave - Six weeks of paid leave to spend with new additions to your immediate family.
• Development - From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
• Equity, Diversity, and Inclusion - The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees - regardless of race, gender, and other identities - succeed and reach their fullest potential.
• Work-Life Balance - We provide the resources to help you create habits to be healthy and balanced.
• Mission Driven - We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.