Coordinator, Referee Operations

U.S. Soccer Overview
We are U.S. Soccer and we are the future of sport in the United States. Our mission is to make soccer the preeminent sport in the United States. We embrace diversity, technology and global connections to drive the growth of our sport and serve our athletes and fans. We seek motivated, passionate, skilled people who can think, create and work on a team.
U.S. Soccer is a growing company that looks for team members to grow with it. U.S. Soccer offers a comprehensive compensation package, casual work environment, an inclusive culture and an atmosphere for professional development.
The Federation's core principles set organization-wide standards to identify and foster our culture and inform how we interact and hold each other accountable. These principles guide U.S. Soccer: We Win Together. We Aim High. We Champion Diversity, Equity & Inclusion. To be successful as a USSF employee, it is critical to demonstrate and live up to these principles every day and with every interaction with peers, stakeholders, and partners.
The Federation's core values are the individual attributes and characteristics that staff embody to uphold the organization's principles and succeed. These values guide our employees : Integrity. Commitment. Teamwork. Respect.
Position Description
The Coordinator will work within the Referee Operations Department and will be responsible for providing operational and customer service support to the State Referee Committees across the country, U.S. Soccer sanctioned leagues and assignors, as well as supporting referee development and the game assignment process. The Coordinator will be expected to lead event logistics, provide excellent customer service, create and edit various content for our members and to support referee development. The Coordinator must become an expert in the department's leading support systems - learning management and sport scheduling systems. This position is also responsible for exhibiting a high degree of professionalism, time management, and the ability to manage varying personalities.
Primary Responsibilities

• Work collaboratively to execute the day-to-day operations
• Create and maintain positive working relationships with all members, State Referee Committees, referees and other affiliated members
• Coordinate and support assigned operations through proper planning, logistical support, event management and outstanding customer service
• Act as a primary point of contact and support for U.S. Soccer Federation members and referees; resolve inquiries via phone, email and customer relationship management (CRM) system
• Work with vendors on behalf of Referee Programs to meet department, event and member needs
• Assist in managing the day-to-day task of department associates, help ensure holistic development and positive work environment
• Manage sport scheduling system to maintain match and referee assignment information for U.S. Soccer sanctioned matches
• Assist in the course creation process, including revisions, implementation, and pedagogical discussions
• Lead and/or participate in debrief discussions following events or key projects to identify future improvements
• Able to host and facilitate online meetings and webinars via platforms such as Zoom
• Manage user and course data in U.S. Soccer's Learning Center (learning management); platform communicate with, support and help grow the associated user base(s)
• Lead training and development of users of the Learning Center and sport scheduling system
• Facilitate match official payments and reimbursements for professional games (domestic and international)
• Communicate with other departments as needed for match assignment, event planning, and referee payment
• Additional duties as assigned

Requirements
Minimum Qualifications

• Bachelor's degree required
• Minimum 1-3 years' experience in an operational or customer service-based role
• Ability to prioritize and manage a number of different projects simultaneously
• History of meeting and/or exceeding deadlines
• Detail oriented and experience with creating and editing content
• Strong customer service and/or technical support experience
• Excellent organizational and time management skills
• Capable of working in fast-paced and demanding environments
• Comfort working with online platforms
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint) and Adobe programs
• Able and willing to travel up to 15% of the time
• Able and willing to work non-traditional hours including weekends, evenings and holidays as needed

Desired Qualifications

• History of managing or leading small teams
• General soccer knowledge
• General knowledge of the referee community
• Knowledge of learning management, CRM, assignment and registration platforms (Salesforce, Demosphere, Hudl, U.S. Soccer's Learning Center)
• Proficient presentation skills
• Bilingual

U.S. Soccer is an equal opportunity employer that is committed to diversity, equity and inclusion, and prohibits discrimination and harassment of any kind on the basis of race, color, sex, religion, national origin, citizenship, pregnancy, sexual orientation, gender identity, age, disability, genetic information, military status, political belief, or any other characteristic protected under the law. This policy applies to all our employment practices within our organization.
We strongly encourage women, people of color, LGBTQIA, veterans, parents, and persons with disabilities to apply.