Patient Coordinator

This is the person who will ensure good business practices for the organization while the dentists and hygienists focus on providing dental care. But they also must be fully engaged in the unique environment and clientele of a health care setting, as well as interacting with clinicians and complying with governmental regulations.

Open Dental Software experience required.

FFS and PPO experience required.

AADOM and EOS experience preferred.

https://forms.gle/Euw32TBe6tTWnhTS7 - Complete this pre interview questionnaire if you want to get a response soon

Essential Duties and Responsibilities:

• This person is responsible for the financial performance of the revenue cycle
• Patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting
• Promoting excellent customer service by all levels of the team
• Maintains and manages all filing and organizational systems for the practice
• Ensures patient satisfaction, including troubleshooting when there is a complaint and developing process improvements to prevent recurrences.
• Support business goals by utilizing schedules effectively and supporting the practice revenue objectives.
• Follow and demonstrate commitment to Park Smiles policies, professional expectations, clinical service excellence, and outstanding patient service.
• Other duties as assigned.
• Develops, implements, and maintains office policies and procedures
• Interviews, hires, and trains a productive dental office team and conducts performance reviews
• Coordinates staff meetings for administrative and clinical staff
• Coordinates logistics for internal and external meetings and conferences
• Ensures staffing is appropriate for day to day operations
• Ensures regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Knowledge of business and accounting processes usually obtained from an Associates or Bachelor’s degree in Business Administration, Accounting, or Health Care Administration. Experience may substitute for education.
• Minimum of 2 years in a dental office setting.

Knowledge, Skills, and Abilities Required:

• Knowledge and experience in all aspects of billing.
• Knowledge of regulations related to Medicare, Medicaid, and commercial insurance.
• Human resources experience in hiring, supervision, and performance reviews
• Knowledge of HIPAA and labor law
• Strong customer service skills
• Skill in writing policies and procedures
• Skill in using healthcare software and computer systems
• Knowledge of maintaining supplies and equipment for the medical setting.
• Multitasking skills
• Problem-solving skills
• Professional communication and presentation skills, including face to face, email, telephone, and video conference.
• Knowledge of continuous process improvement concepts and practices
• Ability to communicate professionally with dentists, hygienists, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your proficiency level in using Open Dental Software?

Experience:

• Dental Office Administration: 2 years (Required)

Work Location: In person