Community Relations & Outreach Development Navigator- Prn | Tavares

Community Relations and Outreach Development Navigator- PRN

The Community Relations and Outreach Development Director is charged with leading the Community Relations and Outreach Development efforts of the PAM Health System throughout the service area. This includes proactively developing and executing an overarching strategy for consumer marketing, media, and public relations opportunities. The ultimate objective of this role is to increase brand awareness and visibility for all PAM Health System programs, and creating and implementing executable strategies to realize this goal is the highest priority. Performs other related duties as assigned or requested.

Objectives

• Develop a strategy to build and maintain programs and activities that will have a positive impact on the community through our PAM Health service area
• Build and maintain relationships with members of the community, key individuals, and other health related organizations.
• Serve as a key point of contact for neighboring businesses, institutions, and communities.
• Be an ambassador for the organization, with responsibilities for delivering the company’s vision within the local community

Job Responsibilities

• Organize community outreach programs and coordinate special events that promote clinical services of all PAM Health facilities within service area.
• Draft and distribute various communications that promote PAM Health as well as individuals or groups within the company.
• Cultivate business to business relationships with C-Suite and other influential stakeholders within key business sectors to support PAM Health business objectives
• Attend relevant events and activities to represent the company and build strong relationships with key community members.
• Build cross-functional relationships within the company and promote services internally.
• Plan and coordinate events/support groups for the organization.
• Develop a volunteer capability to support our military related patient constituencies.
• Manage social media content plans to enhance the online profile of the company.
• Active involvement in department activities, transdisciplinary team activities, and PAM activities to ensure individualized, patient-centered health care for all patient populations admitted to PAM hospital

Leadership

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements; effectively manages conflict; aligns department goals with organization goals; provides feedback; delegates appropriately; evaluations completed on time
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
• Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication
• Promotes the Mission and Vision of Post Acute Medical within the work environment and the community
• Respects dignity and confidentiality by adherence to all applicable policies and procedure

Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job
• Participates in OSHA required training
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment
• Reports unsafe practices to management
• Knows own role in case of an emergency

POSITION QUALIFICATIONS:

Education and Training: Bachelor’s or Associate’s degree preferred.

Minimum Work Experience: At least two years healthcare and business industry experience is preferred. Two years of proven successful metric-based sales/marketing experience preferred.

Required Knowledge, Skills, and Abilities:

• Excellent verbal and communication skills required
• Proficient with computer applications
• Knowledge of workers compensation and disability industry