Bilingual Community Relations Coordinator

Are you an assertive self-starter who thrives on meeting new people?  If you are energized by an opportunity allowing for freedom and independence within an entrepreneurial sales environment, bring your driven and competitive nature over to KidsCare! Our award winning healthcare organization is looking for someone who is a proactive, confident, self-starter with exceptional communication skills to fill the role of Community Relations Specialist.

At KidsCare we desire to work with individuals who embody the values of the organization which together create our C.A.R.E. culture.  In return we offer a full benefits package to include health, dental, vision, disability and life insurance; paid time off, paid holidays, 401K, professional development funds, tuition reimbursement and a blended work arrangement (providing balance between office and work from home).

We ask that interested candidates complete the Cultural Index Survey by following the link https://go.cultureindex.com/s/z1Ydp6jS50 so we may see how it might apply to your professional needs as well as our company requirements.  This short survey should take no longer than 10 minutes to complete.For a full listing of all of our opportunities please visit our website: KidsCare Home Health

The Community Relations Coordinatorwill cultivate relationships with physicians, referral coordinators, and case managers within the pediatric community. The successful candidate will build cohesive relationships with DONs, RNs, and Clinical Managers to aid with increased patient census, assessing needs and productivity.   A background in sales, relationship management, or prior healthcare marketing is essential to succeed in this position.

Essential Duties and Responsibilities

• Manage and develop an assigned Sales Territory including Hospitals, Clinics, Specialists and Social Workers.
• Establish co-marketing opportunities within community of DME, Medical Supplies and Medical Vendors.
• Organize & coordinate call rotation to maximize market impact in all lines of business., this will include in-services and/or cold calls.
• Provide education to caregivers/patients on services provided & continuous care coordination options
• Correspond with physicians/ case managers / referral coordinators to ensure satisfaction with our services.
• Facilitate Meet and Greets with Caregivers of patients in home or in hospital setting prior to discharge.
• Ability to integrate multiple lines of business into marketing platform for various referral sources.
• Develop new referral sources and increase brand awareness through networking and community events.
• Organize and Represent KidsCare Home Health at resource fairs, health fairs, and/or community events.
• Routinely meet with other agencies at networking events to build rapport & ascertain industry changes.
• Ability to track, analyze & report readmission data & provide care coordinators with statistics on quality parameters.
• Responsible for budget tracking and cost managing of expenses monthly according KidsCare policy.
• Meet or exceed monthly referral & admit goals for assigned territory.
• Build cohesive relationships with DON, RNs, and Clinical Managers to aide with productivity, assess needs, and increase patient census.
• Comply with all safety policies, practices & procedure.
• Willing to travel 20%.
• Take on additional responsibilities as need.

Education and Work Experience Requirements

• Bachelors Degree in Marketing, Business, or Healthcare Administration.
• Two years of experience required.
• Prior sales or marketing experience preferred.
• Prior healthcare experience preferred.

Other Qualifications and Skills

• Ability to find and reach decision-makers in key accounts in territory.
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• Excellent interpersonal and customer service skills.
• Exceptional sales and negotiation skills.
• Flexible, responsive, and confident multi-tasker with an ability to handle multiple deadlines and accommodate shifting priorities.
• Goal motivated with high standards and a track record of exceeding expectations.
• Exceptional written and verbal communication skills including public speaking.
• Outstanding attention to detail with strong project management abilities.
• Proficiency within the Microsoft Office Suite.
• Possess and maintain a current valid driver’s license.

Physical Demands/Working Environment

• While performing the duties of this job, the employee is regularly required to, stand, sit, walk, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Moderate physical activity and lifting is required.
• Specific vision abilities required by this job include close vision requirements.
• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.