Development and Community Relations Database and Office Administrator

Certificate Number: N/A /Job Order: 2023-837 /1 position (On-site)

MISSION:

Redlands Christian Migrant Association (RCMA) is a nationally recognized non-profit leader in childcare and early education. RCMA operates more than 65 centers and 3 charter schools, with a staff of 1,600 employees, in 21 Florida counties. We have grown over the years through our policy of hiring from the communities served, forging a strong bond between parents and RCMA caregivers, teachers and staff.

WHY WORK FOR US?

Would you rather have a fulfilling career than just a "job"? At RCMA, we feel lucky to work in fulfilling roles every day. Like one big family, we work hand in hand with families who need allies on their journey toward big dreams. Through empathy and compassion, we help cultivate a sense of dignity and pride in these valuable members of society and provide them with resources for growth. If this sounds like a family you'd like to become a member of, we'd love to hear from you!

BENEFITS:

In addition, RCMA offers a comprehensive benefits package for full-time employees. This includes a $40,000 Basic Life Insurance and Long-Term Disability Insurance covered 100% by RCMA. Benefits include medical, dental, vision, voluntary life insurance, short-term disability insurance, and a retirement plan. Eligible employees receive holiday pay, personal time off, and tuition assistance.

PURPOSE OF POSITION: RCMA's Development and Community Relations Department (DCR) supports RCMA's mission by strengthening RCMA's relationships with donors, community partners, alumni, parents, friends, corporations, foundations, and numerous other private institutions, raising public awareness, and increasing private philanthropy, which supports RCMA's growth and reputation.

RCMA is currently in the midst of an exciting capital campaign to expand our K-8th grade charter schools. This is a top priority for the agency. The Database and Office Administrator supports the agency's success by providing administrative and logistical support to the campaign as well as overseeing the daily operation of the Raiser's Edge Database and providing support to the development team in fundraising activities and donor relations.

Under the supervision of the Director of Development, the DCR Database and Office Administrator will combine project management, data entry, gift processing, information management, analysis, and technology skills with the ability to collaborate with team members to meet campaign deadlines, maintain good database usage as well as support DCR Team with administrative tasks such as mailings, and receiving phone calls. This position is an integral part of RCMA's ability to successfully grow revenues relating to contributions, sponsorships, and partnerships.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following however, other duties may be assigned:

1. The Database and Office Manager will serve as the principal contact person for capital campaign teams and provide support to ensure that the campaign process is running smoothly.
2. Working with the Director of Development, campaign cabinet, and campaign consultant, be responsible for creating, coordinating and facilitating activities, meetings, training, cultivation activities, solicitations, and special events involving the major support organizations and their members.
3. Enter gifts received via direct mail and online into Raisers Edge. Run acknowledgment letters and mail them out. Work with staff to make sure that all gifts, acknowledgments, and receipts for donors are recorded and mailed within 72 hours of receipt.
4. Ensure form letters are all updated and uploaded for easy use in Raisers Edge.
5. Provide complex database management, including maintenance of the Database and monitoring of functions, including backup/recovery, rebuilding/reorganizing indexes, and checks on performance and capacity required.
6. Regularly review, update, and clean up the database, including consolidation of record duplicates and running data integrity programs such as address finder, address accelerator, deceased finder, etc., to maximize the efficiency of data entry and reporting.
7. Prepare database queries, exports, imports custom and canned reports to support department needs, including preparing event and gift reports and board meeting reports.
8. Determine and implement special data projects and enhancements and streamline database usage. Oversee integrity of data, security, enhancements, and all other aspects of all databases used by DCR. Assist in developing written policies and procedures for processing and data management. Provide database training on policies and procedures to staff and volunteers as needed. Serve as the main point of contact for all database issues and questions, determine solutions and strategies, and work to case resolution.
9. Research, plan, coordinate, and monitor systems upgrades, research other database applications, make recommendations to the Director of Development, and develop long-term plans for testing, implementation, and data conversion of each system, monitoring those conversions and integration processes with existing database systems.
10. Maintain gift coding, attribute, and other table entries as required for accurate and efficient tracking of gift records.
11. Process online updates including integration with Blackbaud Luminate. Work with the DCR Team to set up and maintain current and future online giving opportunities via Raiser's Edge and Luminate.
12. Ensure accurate import of new constituents and data from external platforms.
13. Work with outside vendors (Blackbaud, etc.) in all areas related to databases, online opportunities, etc.
14. Assist the DCR Team with other projects including special events.

REQUIRED EDUCATION, SKILLS AND EXPERIENCE:

Bachelor's degree in Technology Systems, with a focus on Business Practices/Administration, Computer Science, Information Systems, or a related field.

Advanced knowledge and proficiency with Raiser's Edge. 3 to 5 years of proven experience with database administration and support including implementing complex data import, export, and query functions, data manipulation for reporting purposes, and experience with direct mail campaigns using Blackbaud products, specifically Raiser's Edge.

At least three years of experience in a fundraising environment. A minimum 1 year of experience in designing custom Crystal Reports through Raiser's Edge is strongly preferred. Knowledge and experience including but not limited to Raiser's Edge, Crystal Reports, Blackbaud Luminate, and MS Office Suite.

RCMA believes vaccination is the best way to reduce the spread of COVID-19 and protect the children and families we serve, our workforce, and the communities where we operate. To minimize the risk of transmission of the COVID-19 virus and maintain a safe and healthy workplace, vaccination is highly encouraged.

RCMA is an equal opportunity/affirmative action employer and a drug‑free workplace.