Client Service Specialist (Remote)

About Quikaid:

Quikaid is a Social Security disability representation firm located in St. Petersburg, FL, providing legal service to clients throughout the United States. We are a well-managed and fast-growing company, founded in 1993.

We have a fast-paced, exciting and fun work environment!

What we are looking for:

We are seeking Client Service Specialists to join our Client Service Department. This role is a critical part of our company's success. Previous inbound customer service based experience is preferred but not required.

This is a full-time position with a Monday - Friday, 9am - 5pm schedule. This is a fully remote position, but you must be a resident of and currently residing in Florida.

Job Description:

Our Client Service team is responsible for taking great care of Quikaid's existing clients. Communication with clients is primarily done over the phone, but we also communicate via email, text, mail, fax, etc.

The Client Service team makes sure our clients' claims stay on track! They interface with the Social Security Administration (SSA), Disability Determination Services (DDS), and of course, our clients and their loved ones. When communicating with clients, the Client Service team provides status updates on their claims, obtains updated medical treatment information, answer questions and appease concerns. Basically, they ensure we have all of the information we need to ensure a successful outcome!

The pay for this position starts at $16.00/hr with raises and bonuses given regularly to strong performers. Daily bonuses are provided for strong performers. Typically, bonuses for strong performers result in $3-4 per hour in additional pay. A higher starting pay rate may be considered, and is dependent on candidate qualifications, work experience, and skillset.

We also celebrate birthdays ($50 bonus) and work anniversaries ($50 per year you have worked at Quikaid; example, on your 3rd anniversary, you will receive $150!)!

Requirements:

• We prefer candidates who have experience working in an office environment (law firm, insurance company, etc.), or experience in speaking with customers directly.

• Strong and accurate communication skills

• Must type at least 50 words per minute

• Intermediate to advanced-level computer literacy (multi-tasking by talking on phone while entering information into our case management system).

• Positive personality (smile through the phone!)

• Professional demeanor

• Enthusiastic, friendly, & outgoing

• Team player - works well as part of a team

• Self-motivated - can work with little supervision

• Desire to build an outstanding CAREER! At Quikaid, we don't hire people to "have a job" but we hire people who want to "build a career!" The sky is the limit here!

Technology Requirements:

We provide ALL software you need to perform your job duties, but you are required to provide the hardware listed below (including Windows 10+). You will be required to complete a Tech Certification prior to your Start Date, in which we will review your technology components to ensure they meet the below requirements.

You will not be able to start working at Quikaid until you have the needed equipment and have passed the Tech Certification.

• You must have a personal computer (PC) with Windows software.

• MacBooks & ChromeBooks cannot be used.

• In addition to a PC, you must have an external keyboard, mouse, headset with microphone, and working webcam (for training).

• You must have a Batter UPS (Uninterruptable Power Supply) with at least 3 surge battery outlets (in case of power outage, this prevents lost work and dropped phone calls). Your computer, modem, and at least one monitor must be plugged into the battery-backed outlets.

• We require at least two monitors that are at least 24 inches in size to ensure compatibility with Quikaid's software.

• You must have wired Internet access. WiFi cannot be used due to security and reliability reasons. You will be sent a list of approved modems - you cannot use any unapproved modems due to serious connectivity issues they cause.

• You must have a quiet place to work in your home (for example, spare bedroom, home office, den, etc.). Background noise is not acceptable.

Benefits:

We provide amazing benefits to our awesome employees! Here is a list of our benefits:

• Health insurance, with multiple plans to choose from based on your needs

• Dental insurance

• Vision insurance

• 15 days of Paid Time Off (PTO) per year, to be used however you would like (sick days, vacation days, personal days, etc.).

• Paid holidays! Enjoy holidays with family and friends, while also getting paid!

• A 401(k) retirement plan with 6% match. For every dollar you invest in your own retirement plan, we also contribute a dollar up to 6% of your compensation!

• Fun celebrations, including company-sponsored contests, birthday bonuses ($50 on your birthday), work anniversary bonuses ($50 per year that you've been employed at Quikaid), and various other celebrations throughout the year. We believe in working hard and having fun!

• We have a generous Break policy! You can basically take breaks whenever you want or need to, with 30 minutes of paid break each day.

Other Information:

• This is for a Monday, February 19th start date. This will allow you to provide sufficient notice to your existing employer (if you are employed currently). This date is not negotiable because we will start training all new employees on this date.

• Successful candidates will be required to complete a background check and drug screening prior to your Start Date. If you are not going to "pass" your background check and/or drug screening, we would discourage you from applying.

• If you are invited to interview, the interview will be conducted remotely via video. Generally, you will interview with 1-2 members of our senior management team, approximately 30 minutes per interview. All new hires must complete two rounds of interviews and an aptitude test prior to being offered the position.

Thank you for your interest in developing a career at Quikaid! We look forward to receiving your resume and application and getting to know you to determine if there is a great fit!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: Remote