Client Services Specialist

Sunset House Recovery Center is accepting resumes for the position of Client Services Specialist (CSS). This a great opportunity to join an established and trusted company. We opened our doors in 1996 as a treatment center for men with a core belief that men can achieve lasting recovery when they are given the tools, opportunities, and education to gradually increase personal responsibility while transitioning to a better tomorrow.

At Sunset House, our clients are our priority and we care about achieving results for our clients. Our expanded services have created strong growth, this is a chance to grow with us. If you are of the same mindset and have a winning attitude we hope that you will share your resume.

The CSS role is a hybrid position including functions of a Behavioral Health Technician (BHT) and a Case Manager whereby the CSS works within the community fostering an exceptional client experience.

Our Expectations of the CSS may include:

• Support the clinical team by assisting to help the clients achieve the guideposts of our proven phase approach.
• Observation and reporting.
• Crisis Intervention.
• Maintain the principles of our high level of care.
• Safety and Security
• Ensure the cleanliness and care of residences
• Enforce program rules and expectations.
• Conduct tasks as assigned to your shift.
• Communicate and collaborate with the team.
• Maintain strict patient confidentiality.
• Assist in client intake procedures.
• Address problems in the client community through verbal de-escalation techniques.
• Coordination of community programs and events.
• Coordinate and advocate for the delivery of a range of services to meet clients mental health
• and substance abuse treatment goals.
• Collaborate with healthcare professionals, social services, and external agencies to ensure
• continuity of care.
• Provide support and guidance to clients in accessing community resources and support services.
• Maintain accurate and up-to-date case records and documentation, adhering to confidentiality
• standards.
• Facilitate communication and collaboration among the treatment team to ensure a cohesive
• and person-centered approach to client care.
• In coordination with the client's primary therapist, assist in the evaluation of the client's progress toward
• treatment goals, adjusting care plans as needed.
• Participate in case conferences and team meetings to discuss client care and treatment plans.
• Provide crisis intervention and support as needed, demonstrating empathy and effective
• problem-solving skills.
• Conduct workshops and groups as requested.
• Conduct group and individual activities.

Requirements & Qualifications:

• Background screen for level 2 eligibility.
• Driver's license with a good driving record.
• CPR certificate.
• Minimum of 2 years of experience.
• Ability to maintain a flexible schedule.
• Weekend availability.
• 4 years of sobriety.
• Completion or in school currently to obtain a degree in psychology, counseling, or related field preferred.

Full-time and part-time positions considered. Contract employee arrangements are considered for specialized services.