Client Care Coordinator

A&A Health Services is looking for Client Care Coordinator to join our team. We provide transitional housing and resident centered care services for clients suffering from mental health, addiction, and/or dual diagnosis. The ideal candidate wants to help break the cycle of clients moving from crisis centers to housing instability and back to crisis centers.

Duties include managing care of all residents, providing oversight of the staff regarding activities in the community, communication with medical professionals and families about the needs of residents, maintaining compliance with all regulatory standards and communicating with executive leadership on all appropriate matters. Provides direct supervision of caregiving within the community. Ensures residents are treated with respect and dignity recognizing individual needs and encouraging independence. Fosters a homelike atmosphere throughout the community.

Essential Functions

• Ensures all residents are evaluated prior to residency as required by individual state regulations or with change of condition to ensure services are delivered.
• Communicates with residents, family, and staff on an as needed basis to meet resident needs.
• Responsible for screening, hiring, training, and supervising all care staff
• Responsible for scheduling and managing care staff call offs
• Verifies all associate hours on time cards and weekly hours report. Completes care staff schedules to assure proper coverage to meet resident needs and according to budget.
• Assigns weekly blood pressures and weights in rotating shifts.
• Monitors staff in the administration of medication, including frequents audits of medication sheets.
• Assures that medications are properly stored, medication carts/cupboards are cleaned and medication room is organized according to standards.
• Observes residents’ health statuses, takes actions to address concerns within the scope of practice, and report all significant changes, reactions to medications and treatment, or significant incidences to Director, Health and Wellness in a timely manner.
• Reviews capabilities of a resident who self-administers medications on a regular basis (refer to state regulations regarding medication assistance and documentation).
• Conducts pre-move-in screening of prospective residents as needed and according to state requirements. Assures that all required documentation including service plans and nursing assessments is completed.
• Performs ongoing assessments of resident physical and psycho-social needs and coordinates with the nurse to assure quality proactive care as allowed by state regulation.
• Communicates with families regarding residents’ personal needs and achievements. Reminds families of the need for a scheduled physician, dental, or eye appointments.
• Assists in organizing and developing service plan reviews as required, with appropriate resident care team members and resident families.
• Observes residents, records significant reactions, and notifies Executive Director, physician, and pharmacist (as applicable) of resident’s condition and reaction to drugs, treatments, and significant incidents.
• Responds promptly to all emergency calls from residents, including residents residing in independent section of community.
• Performs daily, weekly, and monthly safety and infection control checks of the home and grounds, assisting the Executive Director and the Director, Health and Wellness for resident health and safety purposes.
• Coordinates monthly staff schedules, arranges replacement staffing when necessary and maintains clear records of all changes, requires and irregularities.
• Assures in-house ancillary medical services such as podiatrist, doctor visits, psych visits, labs, x-ray, ambulance, etc. are scheduled and followed through.
• Participates in the maintenance of resident records including review of documentation performed by resident assistants, monthly MAR reviews, setting up new resident and thinning records appropriately.
• Shares on call duties as required.
• Participates in community functions including family socials and open houses. Communicates with community professionals.
• Provides guidance for the staff in provision of the Activity Program.
• Responsible for inventory control and direction to staff in maintaining budget.
• Responsible for oversight and compliance with the communities CQI (Continuous Quality Improvement) Program and takes steps to assure that services delivered are completed as designed. Audits medication administration by staff, documentation, resident weights, and reassessments to assure compliance.
• Responsible for all local, state, and federal rules and regulations as they apply to services delivered in the Specified Care area. This involves staff selections, training and oversight, resident care and documentation, and compliance with HIPAA, OSHA, Blood Borne Pathogen Guidelines, and any other rule that applies to the work we do.
• Ensures they and any employees reporting to them work in a safe manner and that unsafe actions are corrected. Compliance with Safety Committee Standards is required. Should workplace injuries occur, when required, the Department Heads and Directors assist the Executive Director with the investigation, return to work, and management of the injured worker communication with care provider and the management company.
• Fosters teamwork with co-workers, shows initiative in overcoming obstacles, takes actions that assist others beyond job responsibilities and has a positive impact on co-workers, residents, and visitors. Has working knowledge of the organization.
• Perform other duties as assigned or needed.

Job Type: Full-time

Pay: From $35.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person