Client Care Coordinator

Primary Responsibilities:

· Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.

· Conduct Service Inquiries and Care Consultations as needed following the consultative sales process

· Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.

· Work with other team members to coordinate various aspects of a client’s care.

· Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.

· Create and maintain client and responsible party records documenting all quality assurance meetings.

· Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).

· Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.

· Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.

· Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.

· Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.

· Maintain regular attendance at the office to execute job responsibilities.

· Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Secondary Responsibilities:

· Nurture relationships and find networking opportunities with social workers, nurses, and other referral providers to drive growth in the business

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Hayward, CA: Relocate before starting work (Required)

Work Location: In person