Address
Form of work
SalaryJoin Tandem as our Client Services Coordinator!
Who Are We Seeking? An empathetic problem-solver with a passion for client satisfaction and experience in managing complex customer service scenarios. The Client Services Coordinator plays a vital role in ensuring exceptional client experiences and efficient communication of caregiving services. Serving as the first line of communication for clients, they address inquiries, maintain strong relationships, and coordinate all scheduled visit requests.
About Tandem: Pioneering the future of home care, Tandem offers unparalleled services through our innovative TandemCARE model. We're more than just a home care service; we are a robust community driven to empower seniors and their families.
Why Choose Tandem:
Empowering Culture: Dive into a work environment that appreciates your contribution and supports your growth.
Opportunities for Growth: At Tandem, challenges are stepping stones to your professional ascent.
Make a Real Difference: Every day, feel the satisfaction of truly impacting lives, shaping the future of caregiving, one caregiver at a time.
Your Role and Contribution: The Client Services Coordinator acts as a key link between clients and the company, fostering client satisfaction and upholding Tandem's core values. They collaborate with the Client Services Manager, providing insights and addressing client or caregiver concerns.
Our Ideal Candidate:
- Provides clear and prompt communication to clients regarding schedule changes, caregiver training visits, and general inquiries.
- Excels in de-escalating complex situations and finding win-win solutions.
- Demonstrates adaptability to meet the shifting demands of evolving circumstances.
- Exhibits strong collaboration skills to work with internal and external stakeholders.
- Is a motivated self-starter who thrives in a fast-paced environment.
- Embraces Tandem’s mission, ensuring that each client receives the same level of support, respect, and kindness.
Key Requirements:
- High school diploma or GED required; some college or bachelor's degree preferred.
- 2 years of relevant office experience, preferably in an administrative or clerical role.
- 2 years of customer service experience.
- Proficient in MS Word, Excel, and PowerPoint.
- Familiarity with Customer Relationship Management Software (CRM) and telephony systems.
Compensation: $22 - $25 an hour, based on experience
If you're excited to ensure high levels of satisfaction for our clients and be an integral part of transforming the home care industry, apply now to become our Client Services Coordinator!
Tandem Careplanning is an equal opportunity employer and offers employment opportunities to all applicants and employees without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
