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Form of workJob Title: Help Desk Specialist
Responsibilities of the Help Desk Specialist:
McLane Advanced Technologies is seeking to hire a Help Desk Specialist to support a Department of Energy (DOE) contract in Albuquerque, NM.
The Help Desk Specialist will:
- Handle telephone and ticket requests with courtesy, accuracy, and respect while receiving and distributing information as necessary.
- Install, inspect, maintain, and troubleshoot computers, network printers, phones, and other technology devices and hardware.
- Perform on-site or remote analysis, diagnosis, and resolution of problems for end-users and recommends and implements corrective solutions as needed.
- Triage advanced tickets and reassign them to the correct person or team.
- Completes tickets in a timely, courteous manner.
Qualifications:
- Associates or Bachelors degree in Computer Science or related field.
- Strong working knowledge of computer systems, hardware, and software.
- Good problem-solving, analytical, and team-working skills.
- Excellent interpersonal and communication skills.
- An openness to learning new technologies.
- Ability to obtain a security clearance
Headquartered in Tysons Corner, VA, McLane Advanced Technologies is a small business that specializes in providing industry-leading Logistics and Technology services to the Department of Defense, Federal government and the private sector. MAT is a recognized leader in designing, developing, implementing, and sustaining mission-critical logistics systems and software solutions. MAT is an Oracle Platinum Partner, SAP Partner and Premier Business Partner of the IBM Corporation. MAT offers a rich corporate culture with driven and determined leadership in a dynamic environment that was founded on openness and success. We enjoy an energetic and fun atmosphere in a culture of mutual respect. At MAT, we build upon the principals and traditions of our military. Personal responsibility, accountability and strong work ethic are a must. Our clients benefit from working alongside a winning team of smart, hard-working, creative, and successful professionals. By becoming part of the MAT team, our employees will share in our entrepreneurial spirit and success.
For more information on McLane Advanced Technologies, please visit us at www.mclaneat.com .
Please send your resume to recruiting@mclaneat.com . McLane Advanced Technologies is an equal opportunity employer.
