Intake Counselor/Client Care Coordinator

Here at HAART we care about people, their lives, and their well-being, not just for our clients but for our staff members as well. We work in a caring and supportive environment so that our employees will grow and succeed in supporting others grow and succeed.

HAART is a harm reduction-based, nonprofit agency providing treatment to people with opioid use disorder in Alameda County since 1979. We provide medication-assisted treatment including buprenorphine and methadone maintenance treatment, long-term detoxification, overdose prevention, and professional counseling services. HAART is committed to providing an environment that encourages positive change and personal growth in both patients and staff. You can visit our clinic websites for more information: http://www.haartoakland.org/and http://www.haarthayward.org/.

If you fit the role, these are some of the benefits you can expect from us:

· 37-hour work week, Monday, Tuesday, Thursday, and Friday.5:30a.m. - 12:30p.m. Wednesdays from 5:30a.m. to 2:30p.m

· Five weeks a year of paid time off plus 14 paid holidays per year

· Generous medical and dental benefits

· 5.5% Employer contributions to your 403(b)

· A very fun, casual, and supportive team; your success is our success

· And much more…

This is what we want you to understand about this role:

· You’ll work closely with physicians, nurses, and counselors supporting patient care

· You’ll be the first contact for most people seeking help and supporting them into and throughout treatment

· A list of some of the soft skills needed to be successful in this position: punctual, patient, empathetic, organized, detail-oriented, self-motivated, strong communication skills, balance between flexibility and limit setting, and the ability to work with limited supervision

· Being a team player is important to us so be ready to help with anything that is needed, willing to assist others, and act as a resource to staff and patients where appropriate

These are the main responsibilities for this role:

• Greet patients with a positive and professional attitude

• Perform initial screening and assessments of client candidates

• Conduct client intakes and coordinate their care on the first day of treatment
• Enter and manage patient health information in electronic health record
• Answer phones and handle/forward/distribute messages and faxes as needed
• Organize and maintain reception area, lobby, and restrooms in a professional, attractive, manner
• Accept and record payments from clients
• Collect specimen samples from clients, conducting breathalyzer and other tests
• Provide information & referral for crisis information and other services
• Monitor security and ensure staff presence in waiting areas
• Maintain client confidentiality

If the following qualifications fit you, we would like to chat with you:

· Currently registered or certified with an approved Substance Use Disorder certification organization CAADE, CCAPP or CADTP. ASWs and AMFTs also qualify for this role.

· Excellent written and verbal communication skills

· Detailed in paperwork and electronic charting. There is a lot of documentation involved in this position and you really need to be able to keep up while maintaining quality

· Ability to multi-task, prioritize tasks, solve problems, and handle difficult situations independently

· Ability to provide compassionate, culturally and linguistically appropriate services

· Mobility and ability to bend and reach throughout a workday. Visual and auditory acuity sufficient to evaluate, monitor and treat patient needs and maintain accurate records. Fine motor skills for legible and accurate writing and typing of reports, charting, correspondence, and presentations, both manually and orally

· Sufficient endurance to handle a regular workday

· Ability to comply with HAART’s policies and procedures

We value diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, gender identity, protected veteran status or on the basis of disability. Whoever you are, if you have the skills and the experience we need, we want you to work with the best and that’s us.

So, if you are pleasant and professional and enjoy a casual atmosphere, apply now!

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Expected hours: 37 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Medical specialties:

• Addiction Medicine

Schedule:

• Monday to Friday
• Morning shift

Experience:

• Substance Use Disorder Counselor: 1 year (Required)

License/Certification:

• SUD Counselor Registration or Certification (Required)

Ability to Relocate:

• Hayward, CA 94541: Relocate before starting work (Required)

Work Location: In person